{"id":1657925,"url":"https://alion.io/job/onni-group-guest-services-agent","title":"Guest Services Agent","company":{"id":8019,"name":"Onni Group","domain":"onni.com","url":"https://alion.io/company/onni","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":374},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-10T03:38:59Z","board_verified":false,"closed_at":"2026-10-10T03:38:59Z","days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Job Description:\nBe the first smile and the trusted problem-solver guests remember. As a Guest Services Agent, you'll blend hospitality instincts with sharp multitasking to handle everything from seamless check-ins to daily troubleshooting, making every guest feel like a priority. If you thrive on creating great experiences and love a fast-paced, people-first environment, this role puts you right at the heart of it.\nPerks & Benefits:\nComprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness. \nContinuous learning opportunities with an annual educational allowance. \nGenerous referral program ranging from $500-$2,500 depending on business need. \nRegular consistent team building activities and events. \nDiscounts to local amenities and vendors. \nDiscounted hotel stays in multiple locations through our Hospitality offerings. \nWhat Will You do?\nHandle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible \nRemain proficient in all programs required to manage hotel and residential desk needs \nHold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions\nRespond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices \nEnsure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures \nCommunicate any relevant feedback from guest and/or other departments with the Guest Service Manager \nCoordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage \nProcess packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.\nCoordinate the storage room by storing and retrieving guest luggage and packages\nProvide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies\nCommunicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible\n\nWhat You Bring:\nHigh School Degree or equivalent\nFront Office/Concierge experience in hotel, residential or customer focused industry\nProficiency in MS Outlook, MS Word, MS Excel, and MS Windows required\nMust have excellent customer service and interpersonal skills\nExcellent oral and written communication skills for team and guest interactions\nAbility to multitask in a fast-paced and high volume environment\nAbility to work well within a team.\nSalary Range:\n$23 - 24 Per Hour\nAbout The Company:\nLevel\nNestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.\nAI Use:\nThis role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.\nAll AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Level. 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