{"id":1401378,"url":"https://alion.io/job/onni-group-resident-care-supervisor","title":"Resident Care Supervisor","company":{"id":8019,"name":"Onni Group","domain":"onni.com","url":"https://alion.io/company/onni","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T15:46:56Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-21T03:08:01Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description:\nThe Resident Care Supervisor is responsible for overseeing a team of Resident Care team members of the assigned property. This includes oversight of all living experience apparatuses, equipment, and inventory. The individual is responsible for coordinating with outside solution providers, as needed.\nSalary Range:\nPerks & Benefits:\nCompetitive pay and a Comprehensive Benefit Package \nHealth Saving Account, Flexible Saving Account, Employee Assistance Program \nAnnual Education Allowance \nGenerous Referral Program \nFun and collaborative company culture with lots of team-building events \nFriends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel\nWhat Will You Do?\nResponsible for the day-to-day resident retention needs of the property.\nInterviews, hires, and trains all Resident Care team members.\nOversees daily activities of the Resident Care team, such as planning and preparing team schedules, assigning tasks and/or delegating responsibilities, monitoring progress and resident service flow, reviewing responsibilities for timeliness and accuracy, and appraising team performance.\nResponsible to manage team member performance actions such as raises, promotions, disciplinary actions, terminations, etc.\nSchedules and monitors resident living experience in all communal spaces, interior private resident suites and assists with the living experience where it does not meet the high-quality expectation of the brand.\nAssists the team to consistently evaluate sub-par quality expectations in the areas providing an elevated living experience, assisting daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building as a whole, and the operations of all necessity equipment in the suites.\nEnsures resident living experience opportunities and sub-par apparatuses are brought back to a high-level standard. Responds promptly and professionally to handle any escalated experiences.\nOversees suites before and after residents occupy and vacate their suite, as well as, approving the suite brand standards for an incoming resident.\nEnsures the property interior and exterior elevated living experience is met on a regular basis to uphold the high expectation of the property and identify opportunities to improve the resident experience.\nCoordinates daily inspection of health and wellness standard areas.\nInspects building and curb appeal to ensure safety and elevated living experience are met and alerts Resident Care team of areas needing improvement.\nOversees solution provider selection and manages relations, to ensure quality performance is met.\nObtains proposals from solution providers, as well as oversees the tasks of solution providers to completion.\nPrepares, executes, and oversees resident care fiscal responsibilities and ensures expense control.\nProcures resident care supplies for the property while staying within the planned financial goals.\nReviews, prepares, and submits property invoices accurately and in accordance with established guidelines.\nCommunicates with property owner(s) and/or Property Manager regarding the overall resident care function at the property.\nEnsures an elevated resident care experience to prospective and current residents while promoting a high-quality living experience.\nPromotes and participates in company-sponsored training programs and ensures colleagues participate in all training classes within required time frame.\nParticipates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.\nComplies with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.\nWhat You Bring:\nAssociates degree or equivalent customer service training in Residence Property Management apparatuses. \nMinimum of 3 to 5 years of progressive experience and responsibility in a Resident care field, two of which were holding a supervisory position directing a multi-functional Resident Care team.\nStrong programmed aptitudes, and a superior knowledge of all building apparatuses and building functional technology.\nExcellent resident care solutions and observation skills.\nAbility to define areas of opportunity to improve the living experience and resolve them quickly; familiarity with local and national building requirements ensuring a safe resident living experience.\nFamiliarity with all current health and safety regulations\nRequires strong supervisory skills, coupled with excellent oral and written communication skills\nAbility to work well with ever changing priorities and or opportunities\nMust be a self-starter who can lead team members at all levels both in and out of the property.\nSalary:\n$38.46 - $43.27 per hour\nAbout the company:\nOnni\nFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.\nAbout The Company:\nOnni\nFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.\nAI Use:\nThis role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.\nAll AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.","description_format":"text","description_chars":6789,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Development","Property Management","Construction"],"lifecycle":[{"event":"open","at":"2026-09-28T15:46:56Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.766,"p_room":0.9,"age_days":22,"expected_fill_days":34,"reasons":["conf:2","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":false},"html_url":"https://alion.io/job/onni-group-resident-care-supervisor","json_url":"https://alion.io/job/onni-group-resident-care-supervisor.json","meta":{"generated_at":"2026-10-21T07:02:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8019},"rest":"https://alion.io/mcp/rest/get_company?id=8019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonni-group-resident-care-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonni-group-resident-care-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonni-group-resident-care-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onni-group-resident-care-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonni-group-resident-care-supervisor"}]}