{"id":2651151,"url":"https://alion.io/job/onni-group-resident-liaison-supervisor","title":"Resident Liaison Supervisor","company":{"id":8019,"name":"Onni Group","domain":"onni.com","url":"https://alion.io/company/onni","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":29,"currency":"USD","period":"hour","gross":null,"usd_annual":58000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T21:47:18Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-05T13:40:26Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Description:\nThe Resident Liaison Supervisor plays a leadership role for the Resident Liaison team. This position responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience. The Resident Liaison Supervisor is responsible for oversight of the team, ensuring quality performance and effective collaboration. This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.\nPerks & Benefits:\nCompetitive pay and a Comprehensive Benefit Package \nHealth Saving Account, Flexible Saving Account, Employee Assistance Program \nAnnual Education Allowance \nGenerous Referral Program \nFun and collaborative company culture with lots of team-building events \nFriends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel\nEssential Duties and Responsibilities\nGreet guests upon arrival, verify reservations, and assist with the check-in and check-out processes, ensuring accuracy and efficiency.\nProvide a warm and welcoming atmosphere, addressing guest inquiries, needs, and concerns promptly and professionally.\nAccurately handle guest payments, process credit card transactions, and maintain financial records.\nProvide information about the hotel's services, amenities, local attractions, and restaurants to help guests make the most of their stay.\nManages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.\nOrganizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.\nAssists the leasing team with the scheduling and organization of property tours.\nComplies with Workplace Rules and Standards of Conduct.\nInteracts harmoniously and professionally with all team members at the designated property.\nAssure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.\nStores and retrieves personal luggage and belongings delivered to the property.\nUtilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.\nAssists in processing Resident Care request for residents and guest via telephone or in person. \nProvides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.\nFacilitates the point of entry for solution provider deliveries and resident move ins and outs. \nManages guest(s) parking space assignment and issues guest(s) parking passes. \nOversees the bicycle sharing program.\nDuties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a different task at hand related to the property.\nMinimum Qualifications (Knowledge, Skills, and Abilities)\nHigh school degree or equivalent\nProficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows\nExcellent customer service orientation and excellent interpersonal skills\nExcellent oral and written communication skills\nSalary Range:\n$27.50 - $29.50 per hour\nAbout The Company:\nOnni\nFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.\nAI Use:\nThis role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.\nAll AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.","description_format":"text","description_chars":5434,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Property Management","Construction"],"lifecycle":[{"event":"open","at":"2026-10-15T21:47:18Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.577,"p_room":0.9,"age_days":20,"expected_fill_days":36,"reasons":["conf:4","stale_co","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":58000,"is_top_pay":false},"html_url":"https://alion.io/job/onni-group-resident-liaison-supervisor","json_url":"https://alion.io/job/onni-group-resident-liaison-supervisor.json","meta":{"generated_at":"2026-11-05T16:28:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21641,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8019},"rest":"https://alion.io/mcp/rest/get_company?id=8019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonni-group-resident-liaison-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonni-group-resident-liaison-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonni-group-resident-liaison-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onni-group-resident-liaison-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonni-group-resident-liaison-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2651151}},{"tool":"search_jobs","arguments":{"company":"onni.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2651151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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