{"id":124015,"url":"https://alion.io/job/onni-it-systems-administrator","title":"IT Systems Administrator","company":{"id":8019,"name":"Onni Group","domain":"onni.com","url":"https://alion.io/company/onni","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seattle, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":620},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-25T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-17T19:29:07Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Job Description:\nThis IT Systems Administrator (Tier 2) will deliver high-quality technical support for internal users and managed services clients. They will work both Tier 1 and Tier 2 tickets, take escalations, own tickets through resolution, and collaborate with other teams (Tier 3, Centralized Services, and Monitoring) as needed.\nPerks and Benefits:\nWhen you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:\nGenerous PTO Plan\n401(k) employer match\nReferral program \nFree on-site parking or commuting support\nHotel discount at various properties\nAnnual education allowance of up to $1,000 \nResidential housing discount after 1 year of continuous employment \n What You Will Do:\nResolve Tier 1 and Tier 2 incidents and requests end-to-end (ownership, communication, documentation), taking escalations and collaborating with other teams as needed.\nTroubleshoot Windows 10/11 and macOS endpoints, laptops, peripherals, printers, common business applications, and remote access tools.\n Microsoft 365 support: Exchange Online basics (mail flow checks, shared mailboxes, permissions), Teams troubleshooting, SharePoint/OneDrive sync and access issues, licensing/user administration.\n Identity support: Active Directory and Entra ID fundamentals (account lockouts, group membership, access issues, MFA resets, sign-in troubleshooting; conditional access awareness); user account creation, updates, onboarding/offboarding, and decommissioning.\nNetwork troubleshooting: DNS/DHCP, VPN, firewalls, switches, Wi-Fi connectivity, VoIP phone systems, basic routing/switching concepts; escalate complex network issues appropriately.\n Server troubleshooting (basic-intermediate): Windows Server services and event logs, file/print access, patching impacts; basic virtualization awareness and escalation readiness.\nSupport mobile devices (phones and tablets): setup, provisioning, configuration, data transfers, and decommissioning.\nSupport boardroom and meeting room equipment: video conferencing hardware/software, TVs, projectors, and audio systems.\n Support/troubleshoot IP-based and non-traditional IT systems (e.g., IP cameras/CCTV/NVR access and connectivity, building access control systems/cards/fobs, building automation and audio systems, timecard systems, EV systems, digital signage, PoE basics) and coordinate vendor/Tier 3 escalations when needed.\nMonitor and manage system alerts, including outage/offline events across servers, network, software, hardware, and cybersecurity.\nAct as vendor coordination and liaison point for vendor-specific issues or requests.\nMaintain strong ticket hygiene in the PSA: accurate notes, time entries, troubleshooting steps, and closure summaries.\nContribute to KB/SOP documentation and help reduce repeat issues.\nProvide friendly, clear, concise, and professional customer service via phone, email, chat, or video call, and follow up to ensure incidents and requests are fully resolved.\nParticipate in after-hours or on-call support rotations as assigned, in accordance with company policies and applicable employment standards.\nWhat You Bring:\nDiploma or Bachelor's degree in Information Technology, Computer Science, or a related field (e.g., Systems Administration, Networking) from an accredited institution.\n4-7 years in IT support (MSP experience preferred) with proven Tier 2 troubleshooting capability.\nStrong knowledge of Windows 10/11, Microsoft 365, AD/Entra ID identity concepts, and network fundamentals (DNS/DHCP/VPN/Wi-Fi).\nStrong problem-solving skills with an analytical and detail-oriented mindset.\nStrong communication and customer service skills; able to set expectations and follow through.\nStrong task, time-management, and organizational skills, with the ability to multitask and adapt in a fast-paced, high-pressure environment.\nStrong interpersonal skills; comfortable working with diverse clients, users, and handling challenging situations professionally.\nAbility to prioritize and manage multiple tickets in an SLA-driven environment.\nA self-starter able to work well with minimal supervision and in a team environment.\nSuccessful completion of a criminal background check.\nNice to Have\nExperience with Halo PSA (or similar PSA/RMM tools), endpoint security/EDR, and backup platforms.\nCertifications (optional): CompTIA A+/Network+, Microsoft, or relevant vendor certifications.\nSalary Range:\n$80,168.40 - $95,000\nAbout The Company:\nOnni\nFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.\nAI Use:\nThis role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.\nAll AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.\nHow To Apply:\nPlease apply through the link on the job posting and attach your resume and any other required documents.\nWe thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.","description_format":"text","description_chars":5863,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development","Property Management","Construction"],"lifecycle":[{"event":"open","at":"2026-08-25T00:00:00Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.36,"age_days":53,"expected_fill_days":34,"reasons":["conf:4","stale_co","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/onni-it-systems-administrator","json_url":"https://alion.io/job/onni-it-systems-administrator.json","meta":{"generated_at":"2026-10-18T04:55:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8019},"rest":"https://alion.io/mcp/rest/get_company?id=8019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonni-it-systems-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonni-it-systems-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonni-it-systems-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onni-it-systems-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonni-it-systems-administrator"}]}