{"id":983133,"url":"https://alion.io/job/onsemi-it-service-portfolio-program-analyst","title":"IT Service Portfolio & Program Analyst","company":{"id":58717,"name":"onsemi","domain":"onsemi.com","url":"https://alion.io/company/onsemi","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":189,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muntinlupa, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3468},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Waterfall","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-09-16T18:26:54Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-08T02:39:11Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"The IT Service Portfolio & Program Manager is responsible for governing the intake, prioritization, planning, execution, and reporting of IT service requests and initiatives across the enterprise. This role serves as the primary coordinator between business stakeholders, IT service owners, application teams, infrastructure teams, cybersecurity, manufacturing operations, and external vendors to ensure requests are evaluated, approved, delivered, and measured according to ITSM and ITIL best practices.\nThe ideal candidate combines strong program/project management experience with knowledge of IT Service Management (ITSM), Service Catalog Management, Request Fulfillment, workflow governance, Lean/Kaizen continuous improvement, and semiconductor manufacturing operations.\nThis position ensures IT demand is translated into well-defined service requests, projects, or enhancements while maintaining alignment to business priorities, resource capacity, SLAs, governance standards, and enterprise architecture.\n IT Service Intake & Demand Management\nGovern the centralized intake process for IT service requests, enhancements, projects, and strategic initiatives.\nFacilitate intake reviews, triage sessions, and prioritization meetings.\nAssess business value, operational impact, risk, urgency, dependencies, and resource requirements.\nEnsure incoming requests contain complete business requirements and supporting documentation.\nCoordinate approval workflows across business, IT, cybersecurity, architecture, and compliance teams.\nService Catalog Governance\nManage and continuously improve the IT service catalog.\nPartner with Service Owners to define:Service offerings\nRequest forms\nSLA targets\nApproval workflows\nFulfillment processes\n\nEnsure service catalog items remain standardized, measurable, and user-friendly.\nDrive adoption of self-service capabilities and workflow automation. \nProgram & Project Portfolio Management\nManage a portfolio of IT initiatives from intake through closure.\nDevelop project plans, schedules, milestones, risk registers, and status reporting.\nTrack project delivery performance, milestone completion, budget utilization, and benefit realization.\nCoordinate cross-functional execution across infrastructure, applications, cybersecurity, manufacturing systems, and third-party vendors.\nITSM & ITIL Process Leadership\nSupport implementation and maturation of ITIL practices including:Service Request Management\nService Catalog Management\nChange Management\nIncident Management\nProblem Management\nContinual Service Improvement\n\nEnsure requests follow established governance and operational processes.\nRecommend process improvements to reduce cycle time and improve service quality.\nManufacturing & Operational Alignment\nUnderstand manufacturing operations and factory business processes.\nPartner with Supply Chain, Manufacturing, Quality, Engineering, and Operations teams to understand business priorities.\nEvaluate how IT requests may impact:Manufacturing execution\nProduction scheduling\nFactory automation\nTraceability\nQuality systems\nOperational continuity\n\nPrioritize initiatives that improve operational efficiency, productivity, and business outcomes.\nMetrics, Reporting & Continuous Improvement\nDevelop executive dashboards and scorecards.\nTrack:Request volumes\nThroughput\nSLA compliance\nLead times\nProject health\nResource utilization\nCustomer satisfaction\n\nLead Kaizen workshops to identify bottlenecks and drive process optimization.\nUtilize Lean methodologies to improve service delivery effectiveness.\nStakeholder Management\nServe as liaison between business stakeholders and IT delivery teams.\nFacilitate steering committees, prioritization reviews, and governance meetings.\nCommunicate project risks, issues, dependencies, and escalation items.\nProvide executive-ready reporting and portfolio updates.\n Education\nBachelor's degree in Information Systems, Engineering, Computer Science, Business Management, Operations Management, or related field.\nExperience\n7+ years of Program Management, Project Management, PMO, IT Service Management, or IT Operations experience.\nExperience managing enterprise technology portfolios and cross-functional programs.\nHands-on experience with ITSM or Service Management environments.\nExperience supporting manufacturing, semiconductor, automotive, industrial, or supply chain operations preferred.\nTechnical Knowledge\nITIL Framework\nIT Service Management (ITSM)\nService Catalog Management\nRequest Fulfillment\nWorkflow Management\nPortfolio Management\nChange Management\nAgile and Waterfall methodologies\nServiceNow, Jira, Azure DevOps, Power Platform, or equivalent platforms\nPreferred Qualifications\nITIL Foundation or higher certification\nPMP certification\nLean Six Sigma Green Belt or Black Belt\nExperience with manufacturing systems such as:MES\nERP\nFactory Automation\nQuality Management Systems\nSupply Chain Platforms\n\nCritical Competencies Leadership\nStrategic thinking\nCross-functional influence\nExecutive communication\nStakeholder management\nDelivery Excellence\nProgram governance\nDependency management\nRisk management\nBudget management\nContinuous Improvement\nLean Manufacturing\nKaizen facilitation\nProcess reengineering\nData-driven decision making\nBusiness Acumen\nManufacturing operations knowledge\nSupply chain awareness\nOperational excellence mindset\nSuccess Metrics (First 12 Months)\nReduce average intake-to-approval cycle time by 25%\nAchieve >95% SLA compliance for catalog requests\nEstablish standardized service intake governance process\nImplement KPI dashboard for service portfolio management\nIncrease self-service request adoption\nDeliver measurable Kaizen improvements across IT service workflows\nImprove stakeholder satisfaction and portfolio 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