AI Operator Lead Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

AI Operations Lead (AI Engineer, Marketing OS)

About PTC

PTC (NASDAQ: PTC) is a global industrial software company that enables manufacturers to transform how they design, make, operate, and service products. Our solutions are used by some of the world's leading companies across aerospace, automotive, electronics, medical devices, and industrial manufacturing.

As a leader in digital transformation, PTC is investing in next-generation technologies, including artificial intelligence, automation, and cloud-native platforms, to drive innovation internally and for our customers.

About the Team

You'll join the AI Infrastructure team within Growth Marketing, working across industry and vertical marketing, demand generation, product marketing, customer marketing, brand and communications, and marketing operations. Our mandate is to rebuild how marketing work gets done - moving from documents and manual handoffs to data, AI agents, and automated workflows. As one of the first hires on this team, you will help define and scale AI-powered marketing operations across the organization.

Position Summary

PTC is seeking an Agentic Operator to design, build, deploy, and scale the AI-powered systems that run GrowthOS. You will partner with marketers, business stakeholders, and technical teams to identify automation opportunities, build intelligent workflows, and enable teams to operate more efficiently through AI-enabled tools.

You will work directly with end users - embedding with marketing teams to understand their workflows, translate business challenges into technical solutions, and build systems that automate repetitive work so marketers can focus on strategy, judgment, and customer engagement.

Key Responsibilities

AI Agent Development & Architecture

• Design and build AI-powered workflows and agent-based systems supporting marketing operations
• Build reusable agent architectures - skills, tools, memory, orchestration, evaluation frameworks, and guardrails
• Maintain prompt libraries, workflow templates, and automation frameworks
• Evaluate emerging AI technologies and recommend adoption opportunities

Workflow Automation & Orchestration

• Build and maintain workflow automation using orchestration platforms such as n8n, Zapier, Make or Claude Code
• Design end-to-end processes connecting data, AI agents, and business systems
• Develop automation frameworks that scale across marketing functions

Enterprise Integrations

• Integrate AI-powered solutions with Salesforce, Eloqua, SiteCore, and internal data platforms
• Build MCPs, APIs, connectors, and automation frameworks supporting data-driven decisions
• Ensure data quality, reliability, security, and scalability

AI Quality, Governance & Observability

• Establish monitoring, logging, evaluation, and reporting for AI-powered systems
• Build validation frameworks and quality controls for reliable outputs
• Build governance mechanisms supporting compliance, brand integrity, and auditability
• Identify system failures, regressions, and improvement opportunities

Change Management & Enablement

• Partner with marketing teams to understand business objectives and challenges
• Train and coach users on AI-enabled workflows and tools
• Drive adoption and long-term utilization of AI solutions
• Document processes, playbooks, and best practices to support scalability

What to Send Us

Resumes are welcome, but the strongest signal is evidence. With your application, please include any of:

• Links to agents, tools, or workflows you've shipped (production, not demos)
• A short write-up of a system you built that others came to depend on - what you built, what broke, what you learned
• A GitHub repo, a Loom, or a live link we can review
• The shortest possible answer to: what's the most boring marketing workflow you could automate end-to-end this week?

Qualifications

Required

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent practical experience
• 5+ years of software engineering experience
• 2+ years hands-on experience building and deploying production AI or LLM-powered applications
• Strong Python development experience
• Experience with LLM APIs (Anthropic Claude, OpenAI GPT, Gemini, etc…)
• Experience with workflow automation/orchestration platforms (n8n, Airflow, Temporal, Zapier, or comparable)
• Experience integrating enterprise applications, including CRM, marketing automation, and business systems
• Strong understanding of prompt design, evaluation methodologies, and production AI operations
• Excellent communication and stakeholder management skills

Preferred

• Experience designing and deploying multi-agent systems
• Knowledge of agent orchestration frameworks, MCP, and tool-use architectures
• Experience implementing retrieval-augmented generation (RAG)
• Familiarity with MLOps, evaluation frameworks, and AI observability platforms
• Experience building internal platforms or tools with measurable organizational adoption
• Experience in marketing technology, marketing operations, or demand generation
• Experience implementing AI governance, validation, and audit-trail frameworks

What Success Looks Like

• Agents live and running for priority verticals, with speed and quality gains measurable against baseline
• Net-new campaign delivery time reduced from months to weeks
• Marketing teams successfully adopting and expanding AI-driven workflows on their own
• Repeatable frameworks established for AI automation, governance, and performance measurement

What Success Looks Like

Within this role, you will:

• Deliver AI-powered solutions that measurably improve marketing productivity and operational efficiency
• Enable marketing teams to successfully adopt and expand AI-driven workflows
• Build scalable systems that can be leveraged across multiple marketing functions and regions
• Establish repeatable frameworks for AI automation, governance, and performance measurement
• Help define how enterprise AI capabilities are deployed and adopted across the marketing organization

Why Join PTC

• Opportunity to help shape AI transformation within a global technology company
• Work directly on highly visible initiatives with executive sponsorship
• Influence how marketing operations evolve through AI and automation
• Partner with business and technical leaders across the organization
• Build innovative solutions with real-world impact at enterprise scale

Travel Requirements

• Boston-area candidates preferred
• Remote U.S. candidates will be considered
• Limited travel may be required for team collaboration, workshops, and business meetings

PTC is an Equal Opportunity Employer

PTC is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable law.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $165,000 - 253,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are

subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

Applications will be accepted on an on-going basis.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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