{"id":1986773,"url":"https://alion.io/job/onside-customer-success-manager-saas","title":"Customer Success Manager - SaaS","company":{"id":43068,"name":"Onside","domain":"getonside.com","url":"https://alion.io/company/onside","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":113000,"period":"year","method":"role_country_seniority_unknown","sample_n":45},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-10-07T02:53:48Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-19T04:56:14Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Why we're here\nProtect the world's food supply. Ensure every customer gets enough value from Onside that they stay, grow and advocate.\nAbout Onside\nOnside is operational intelligence for agriculture. We give agribusinesses one record of every person, property and movement, so when a disease incursion hits or an audit lands, the answer takes seconds instead of weeks.\nOur platform manages biosecurity, health and safety, workforce, assets, environment and market access, and every check-in adds to a connected record of agriculture. We're ranked 38th on the Deloitte Fast 50 (2025) and named to Forbes Asia's 100 to Watch (2025). With 90,000+ properties mapped and 8M+ visits recorded across Australia, New Zealand and North America, our big goal is 1 billion visits.\nRequirements\nAbout the role\nYou'll manage a portfolio of mid-market and enterprise agribusinesses and help each one realise the value of Onside. You'll set goals with them that fit their business and seasons, and help their people and contractors make Onside part of every day on site. Before each renewal, you'll show them the return.\nCustomers who see that value renew and recommend us, and that's the outcome you'll own. Account health shows you where to step in early. When they're ready for more, you'll include the Territory Manager to upsell. The feedback you gather will shape our roadmap.\nYou'll bring\nExperience helping mid-market or enterprise B2B SaaS customers realise value\nA track record of customers who renew year after year\nExperience lifting adoption across multi-site customers\nComfort using health and usage data to set priorities\nConfidence building success plans with senior stakeholders\nWho thrives here\nYou care whether customers succeed and give them the honest answer early. You let the data set your priorities and stay steady when an account wobbles.\nBenefits\nThe way we work\nFour days a week in our Melbourne office - we're office-first on purpose, because the best work happens in the room together. AI tools built into how we work. A connection and capability fund for genuine growth. Strong company rhythms, a fast growth trajectory, and a parental leave policy we're genuinely proud of.\nHow we hire\nWe hire people who'll grow with us. Along the way you'll meet the team, complete a short practical task and a couple of interviews. We respect your time and we'll tell you where you stand at every stage.\nJoin us to protect the world's food supply.","description_format":"text","description_chars":2449,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","AgTech","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-07T02:53:48Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.78,"p_room":0.9,"age_days":12,"expected_fill_days":22,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/onside-customer-success-manager-saas","json_url":"https://alion.io/job/onside-customer-success-manager-saas.json","meta":{"generated_at":"2026-10-19T06:52:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43068},"rest":"https://alion.io/mcp/rest/get_company?id=43068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonside-customer-success-manager-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonside-customer-success-manager-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonside-customer-success-manager-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onside-customer-success-manager-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonside-customer-success-manager-saas"}]}