{"id":2315858,"url":"https://alion.io/job/onside-customer-success-specialist","title":"Customer Success Specialist","company":{"id":43068,"name":"Onside","domain":"getonside.com","url":"https://alion.io/company/onside","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":107000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Together AI","optional":false}],"status":"live","first_seen_at":"2026-10-12T04:10:28Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-03T18:18:52Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"To protect the world’s food supply, ensure every customer gets enough value from Onside that they stay, grow and advocate.\nUsage at one of your customers’ sites has dropped for three weeks, and the renewal is four months out. You spot it in the data and call before anyone asks.\nAbout Onside\nOnside is operational intelligence for agriculture. We give agribusinesses one record of every person, property and movement, so when a disease incursion hits or an audit lands, the answer takes seconds instead of weeks.\nOne platform covers biosecurity, health and safety, workforce, assets, environment and market access, and every check-in adds to a connected record of agriculture. We’re ranked 38th on the Deloitte Fast 50 (2025) and named to Forbes Asia’s 100 to Watch (2025). With 90,000+ properties mapped and 8M+ visits recorded across Australia, New Zealand and North America, our big goal is 1 billion visits.\nRequirements\nAbout the role\nYou’ll own revenue retention for a portfolio of SMB customers. Account health data shows you where to focus, and you decide the response. When an account starts to slip, you’ll catch it early and lead the plan to recover it, so every renewal is earned.\nYou’ll make sure each customer’s staff and contractors use Onside well, from the first 90 days onward. You’ll choose how to train and engage contractors, from webinars to visits on site. You’ll work with Customer Success Managers and Territory Managers, plus our Onboarding and Support teams, and make sure customer feedback reaches the people who can act on it.\nYou’ll bring\nB2B SaaS customer success or account management experience\nA track record of keeping customers and protecting renewals\nComfort working from account health and usage data\nExperience training customers’ teams, in person and online\nComfort travelling to customer sites\nWho thrives here\nYou let the data set your priorities, and you tell a customer the honest answer early. You’re sharp and structured, and you stay steady when an account wobbles.\nBenefits\nThe way we work\nFour days a week in our Melbourne office - we’re office-first on purpose, because the best work happens in the room together. AI tools built into how we work. A connection and capability fund for genuine growth. Strong company rhythms, a fast growth trajectory, and a parental leave policy we’re genuinely proud of.\nHow we hire\nWe hire people who’ll grow with us. Along the way you’ll meet the team, complete a short practical task and a couple of interviews. We respect your time and we’ll tell you where you stand at every stage.\nJoin us to protect the world’s food supply.","description_format":"text","description_chars":2613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AgTech","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-10-12T04:10:28Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.706,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:2","win:late"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/onside-customer-success-specialist","json_url":"https://alion.io/job/onside-customer-success-specialist.json","meta":{"generated_at":"2026-11-03T19:22:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":43068},"rest":"https://alion.io/mcp/rest/get_company?id=43068"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonside-customer-success-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonside-customer-success-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonside-customer-success-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onside-customer-success-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonside-customer-success-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2315858}},{"tool":"search_jobs","arguments":{"company":"getonside.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2315858},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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