{"id":1534589,"url":"https://alion.io/job/ontinue-key-account-manager","title":"Key Account Manager","company":{"id":1847812,"name":"Ontinue","domain":"ontinue.com","url":"https://alion.io/company/ontinue","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false}],"status":"live","first_seen_at":"2026-09-30T18:08:21Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-28T19:12:41Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.\nOur MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.\nContinuous protection. AI-powered Nonstop SecOps. That’s Ontinue.\nYour mission\nWe are seeking a dynamic and results-oriented Key Account Manager to join our team. This role is critical to our growth strategy and involves managing and nurturing key client relationships, driving customer satisfaction, increasing retention, and expanding our footprint within existing accounts.\nThe ideal candidate will have a strong background in sales, account management, customer success, and a deep understanding of Microsoft security solutions and managed security services.\nKey Responsibilities and skills required:\nOwn and grow strategic customer accounts, serving as the primary point of contact and building strong relationships with technical, security, and executive stakeholders.\nDevelop and execute strategic account plansaligned with customer objectives and Ontinue's growth strategy, with a focus on retention, expansion, and long-term partnership.\nDrive account growth and revenueby identifying, qualifying, and closing both upsell and cross sell opportunities across Ontinue's SOC, MXDR, advisory, and professional services offerings.\nBuild and expand executive relationshipswithin customer organizations to increase account penetration and establish Ontinue as a trusted security partner.\nLead QBRs, service reviews, and executive business reviews, demonstrating business and security value while identifying opportunities for additional services and engagement.\nOwn the commercial relationshipfor assigned accounts, including renewals, expansions, proposals, negotiations, pipeline management, and accurate sales forecasting.\nProactively manage account health, risks, and customer satisfaction, identifying issues early and coordinating internal resources to resolve them.\nAct as the customer's advocate within Ontinue, translating customer needs and feedback into actionable requirements for sales, delivery, customer success, and technical teams.\nPartner closely with delivery, Cyber Advisors, Security Operations, and technical teamsto ensure successful onboarding, adoption, service delivery, and measurable security outcomes.\nServe as a trusted advisor to customers, Serve as a trusted strategic partner to customers, developing a deep understanding of their business goals, security priorities, and organizational initiatives. Identify opportunities to expand value, align Ontinue solutions to customer needs, and coordinate internal experts to support customer outcomes and long-term partnership growth.\nMaintain strong knowledge of Ontinue's MXDR services and the Microsoft security ecosystem, including Defender, Sentinel, Entra ID, Intune, Purview, and Azure Security, while staying current on cybersecurity trends and competitive offerings.\nCollaborate with Microsoft, channel partners, sales, and marketingto develop account strategies, support customer success, generate opportunities, and strengthen customer relationships\nWhat we offer:\nWe have been recognized as a top place to work! In addition to a competitive salary, we also offer great benefits and access to management and Microsoft training.\nCome as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.\nNext Steps:\nIf you have the skills and experience required and feel that Ontinue is a place you can belong, we would love to get to know you better! Please drop an application to this role and our talent acquisition manager will be in touch to discuss further.\nLearn more: www.ontinue.com.","description_format":"text","description_chars":4663,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Endpoint Security"],"lifecycle":[{"event":"open","at":"2026-09-30T18:08:21Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.9,"age_days":27,"expected_fill_days":53,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/ontinue-key-account-manager","json_url":"https://alion.io/job/ontinue-key-account-manager.json","meta":{"generated_at":"2026-10-28T19:19:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1847812},"rest":"https://alion.io/mcp/rest/get_company?id=1847812"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fontinue-key-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fontinue-key-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fontinue-key-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ontinue-key-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fontinue-key-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1534589}},{"tool":"search_jobs","arguments":{"company":"ontinue.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1534589},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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