{"id":4218873,"url":"https://alion.io/job/onto-innovation-manager-field-services-4","title":"Manager, Field Services","company":{"id":2025019,"name":"Onto Innovation","domain":"ontoinnovation.com","url":"https://alion.io/company/ontoinnovation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":30,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Photolithography","optional":false}],"status":"live","first_seen_at":"2026-11-13T03:54:14Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T17:41:59Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.\nJob Summary & Responsibilities\nDrive and improve customer satisfaction, futures sales, and future service revenue\nManages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy\nProvides Strategic leadership and direction for the delivery of pre-and post-sales services and support to clients/customers \nAnalyzes operational processes, develops customer service department procedures \nLiaises between customers and manufacturing, sales, field service, TPS, order processing and accounting to resolve status, production, delivery and billing inquiries\nReviews warranty claims\nManages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved\nServe as company liaison with customer on administrative and technical matters for assigned projects\nIdentify potential system improvements and enhancements to achieve customer objectives\nCheck out and approves operation quality of system equipment\nManage resource for daily activities\nQualifications\nGood leadership and communication skills\nHigh sense of responsibility\nAbility to communicate effectively with customers\n6+ years’ Service Experience in Semiconductor related field\nMinimum BS in Electronics, Engineering or Electronics or Military equivalent\nOnto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.\nOnto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.\nFor positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. 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