{"id":1326035,"url":"https://alion.io/job/onto-innovation-senior-manager-technical-product-support-engineering","title":"Senior Manager, Technical Product Support Engineering","company":{"id":2025019,"name":"Onto Innovation","domain":"ontoinnovation.com","url":"https://alion.io/company/ontoinnovation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":33,"ghost_share":0,"stale_share":0.939,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155200,"max":232800,"currency":"USD","period":"year","gross":null,"usd_annual":232800},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CAPA","optional":false},{"name":"Mandiant capa","optional":false},{"name":"Photolithography","optional":false}],"status":"live","first_seen_at":"2026-05-20T00:00:00Z","employer_posted_date":"2026-05-20","last_verified_at":"2026-10-28T08:24:21Z","board_verified":true,"closed_at":null,"days_open":161,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":161},"description":"Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.\nJob Summary & Responsibilities\nThe Senior Manager, Technical Product Support is a global leadership role responsible for defining and executing Onto Innovation’s technical product support strategy for advanced packaging capital equipment supporting Lithography and Panel Inspection Applications. This role ensures high levels of tool availability, customer satisfaction, and rapid learning-cycle feedback to Onto Innovation’s product development organizations across new product introductions and the installed base.\nThis position partners closely with R&D, Sustaining Engineering, Product Management, Manufacturing, Global Service, Sales, and key customers to enable successful product ramps, sustain fleet performance, and continuously improve reliability, serviceability, and total cost of ownership. The scope reflects the evolution of Onto Innovation’s portfolio beyond traditional lithography into panel-level manufacturing and advanced packaging ecosystems.\nKey Responsibilities\nTechnical Product Support Leadership\nLead global Technical Product Support organizations responsible for complex troubleshooting, escalation management, and resolution of tool, process, and system-level issues.\nServe as the senior escalation authority for critical customer issues, ensuring disciplined root cause analysis (RCA) and corrective/preventive action (CAPA).\nEstablish standardized technical support processes, knowledge management systems, and documentation to enable consistent global execution and learning transfer.\nNew Product Introduction (NPI) & Ramp Readiness\nPartner with Service NPI, R&D and Product Management to ensure supportability, serviceability, and reliability requirements are embedded throughout product development.\nSupport Service NPI focused on global technical readiness for FOAK (First of A Kind) and beta customer engagements, including training strategy, diagnostics, spares planning, and remote support capabilities.\nDrive closed-loop feedback from customer fabs and internal labs into design improvements, product roadmaps, and reliability initiatives.\nPackaging Applications Center of Excellence (PACE) Enablement\nProvide executive oversight of the PACE Lab System availability in support of customer demonstrations, process characterization, benchmarking, and co-development activities.\nEnsure effective transfer of PACE Lab learnings to Field Service, Applications Engineering, and Engineering to accelerate time-to-value.\nMaintain operational excellence, tool availability, and safety compliance within lab environments consistent with Onto Innovation standards.\nCustomer & Executive Engagement\nAct as a senior technical interface for strategic global customers, supporting executive reviews, escalations, and joint development engagements.\nMaintain a strong Voice-of-the-Customer Mindset to influence internal priorities, investments, and continuous improvement initiatives.\nBusiness & Operational Excellence\nPartner with Global Service and Operations leadership to improve tool availability, reduce MTTR, and optimize cost of service.\nSupport development and deployment of predictive maintenance, upgrades, refurbishments, and service-based offerings.\nContribute to service cost models, spares strategies, and operational KPIs aligned with Annual Operating Plan (AOP) objectives.\nTalent & Organization Development\nBuild, lead, and mentor a high-performing Technical Product Support Team and develop subject-matter experts.\nEstablish clear role definitions, performance metrics, and technical career paths.\nFoster a culture of accountability, collaboration, data integrity, and continuous improvement.\nQualifications\nBachelor’s degree in engineering, Physics, or a related technical discipline; advanced degree preferred.\n15+ years of experience in semiconductor capital equipment with progressive leadership roles in technical support, service, applications, or engineering.\nStrong technical foundation in lithography, inspection/metrology, and/or advanced packaging technologies, including panel-level manufacturing.\nDemonstrated experience supporting complex, high-value CAPEX tools across global customer sites.\nProven ability to lead global, cross-functional organizations and influence outcomes without direct authority.\nStrong written and verbal communication skills, with the ability to engage credibly with executive-level customers and internal stakeholders.\nWillingness to travel internationally (25-30%).\nPreferred Experience\nSenior technical or service leadership experience at leading semiconductor equipment manufacturers.\nHistory supporting FOAK tools, high-volume product ramps, and large installed bases.\nExposure to advanced packaging and panel-level manufacturing ecosystems, including OSAT and IDM customers.\nExperience integrating lab-based process development with field execution and customer enablement.\nLeadership Competencies\nStrategic and systems thinker with strong execution discipline\nCustomer-centric and data-driven decision maker\nComfortable operating across R&D, manufacturing, and customer environments\nEffective change leader in complex, global organizations\nWhy Join Onto Innovation?\nAt Onto Innovation, we believe your work should matter-and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.\nCompensation & Growth\nBase Salary Range:\n$155,200.00 - $232,800.00, offered in good faith and based on experience, location, and qualifications.Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.\n\nEmpowering Every Voice to Shape the Future:\nOnto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.\nImportant Note on Export Compliance\nFor certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).","description_format":"text","description_chars":7422,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Artificial Intelligence","Manufacturing","Electronics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-27T03:19:13Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.249,"p_room":0.28,"age_days":161,"expected_fill_days":33,"reasons":["conf:12","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":232800,"is_top_pay":true},"html_url":"https://alion.io/job/onto-innovation-senior-manager-technical-product-support-engineering","json_url":"https://alion.io/job/onto-innovation-senior-manager-technical-product-support-engineering.json","meta":{"generated_at":"2026-10-28T13:55:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18910,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2025019},"rest":"https://alion.io/mcp/rest/get_company?id=2025019"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fonto-innovation-senior-manager-technical-product-support-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fonto-innovation-senior-manager-technical-product-support-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fonto-innovation-senior-manager-technical-product-support-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/onto-innovation-senior-manager-technical-product-support-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fonto-innovation-senior-manager-technical-product-support-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1326035}},{"tool":"search_jobs","arguments":{"company":"ontoinnovation.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1326035},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}