{"id":4191778,"url":"https://alion.io/job/ontrackny-program-assistant-2","title":"Program Assistant","company":{"id":2472913,"name":"OnTrackNY","domain":"ontrackny.org","url":"https://alion.io/company/ontrackny","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0.071,"stale_share":0.071,"repost_share":0.071,"time_to_fill_p50_days":38,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Middletown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-08-11T04:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:30:35Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":93},"description":"Location: Middletown, NYSchedule: Monday–Friday, 8:00 AM–4:30 PMPay Rate: $18.00/hour\nMake a Difference Behind the Scenes\nAre you organized, dependable, and someone who enjoys being the person others can count on? Do you like a fast-paced workday where no two hours are exactly alike?\nAs a Program Assistant, you’ll play an important role in keeping our program running smoothly and helping our staff and the people we serve get the support they need. From coordinating appointments and maintaining accurate records to assisting with intake, answering questions, and keeping information moving, your work will have a direct impact on the quality of services we provide.\nThis is a great opportunity for someone who enjoys multitasking, problem-solving, working with people, and staying organized in a busy environment.\nWhat You'll Do\nEvery day brings something different. Your responsibilities may include:\nBe a welcoming first point of contact by answering, screening, and directing phone calls.\nSupport staff and the people we serve by responding to questions, needs, and requests with professionalism and care.\nKeep information accurate and up to date through daily data entry, EHR updates, filing, faxing, and maintaining records.\nCoordinate doctor’s appointments and help make sure important services and follow-ups stay on track.\nPrepare daily and weekly reports that help our teams stay informed and organized.\nAssist with intake screenings and help welcome new clients into our programs.\nSupport client enrollment and discharge processes, helping ensure transitions are handled accurately and respectfully.\nAccept and process payments while maintaining accuracy and confidentiality.\nKeep the office running smoothly by ordering office supplies and helping with day-to-day administrative needs.\nAssist with technology and system-related needs, communicating effectively with system users about technical and business issues.\nTake on additional assignments as program needs evolve.\nWhat Makes Someone Successful in This Role?\nYou’ll thrive in this position if you are someone who:\nIs highly organized and takes pride in getting the details right.\nCan juggle multiple priorities without losing track of what matters.\nCommunicates clearly and treats everyone with respect.\nEnjoys helping others and providing excellent customer service.\nStays calm, professional, and solution-focused during stressful situations.\nIs comfortable learning new systems, technology, and processes.\nCan adapt quickly when priorities change.\nEnjoys being part of a team and contributing wherever help is needed.\nQualifications\nPreferred Experience:\nTwo years of related experience preferred.\nProficiency with Microsoft Word, Excel, and Outlook.\nHands-on experience with network administration or technical systems is a plus.\nAbility to communicate effectively with system users regarding technical and business needs.\nWhat You Bring to the Team\nWe’re looking for someone who combines people skills with organizational and technical abilities. You don't have to know everything on day one — but you should be comfortable learning, asking questions, solving problems, and taking ownership of your responsibilities.\nMost importantly, you should understand that every phone call, appointment, data entry task, report, and interaction helps our team provide better services to the people in our community.\nPhysical Characteristics \nThis position requires the ability to:\nSit or stand at a computer for extended periods.\nWork effectively in an open-space office environment.\nMove throughout the workday and, when needed, follow people served throughout the community.\nWork alongside coworkers in close proximity.\nNavigate tight spaces as needed to perform job responsibilities.\nIf you’re organized, people-oriented, tech-savvy, and ready to be an essential part of a team that makes a difference, we’d love to hear from you!","description_format":"text","description_chars":3898,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Psychiatric Care"],"lifecycle":[{"event":"open","at":"2026-11-12T19:30:35Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.461,"p_room":0.28,"age_days":93,"expected_fill_days":38,"reasons":["conf:0","win:tail","crowd:junior"],"computed_at":"2026-11-12T20:29:15Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/ontrackny-program-assistant-2","json_url":"https://alion.io/job/ontrackny-program-assistant-2.json","meta":{"generated_at":"2026-11-12T20:29:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43269,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2472913},"rest":"https://alion.io/mcp/rest/get_company?id=2472913"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fontrackny-program-assistant-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fontrackny-program-assistant-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fontrackny-program-assistant-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ontrackny-program-assistant-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fontrackny-program-assistant-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4191778}},{"tool":"search_jobs","arguments":{"company":"ontrackny.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4191778},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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