{"id":4191779,"url":"https://alion.io/job/ontrackny-program-assistant-3","title":"Program Assistant","company":{"id":2472913,"name":"OnTrackNY","domain":"ontrackny.org","url":"https://alion.io/company/ontrackny","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0.071,"stale_share":0.071,"repost_share":0.071,"time_to_fill_p50_days":38,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mount Vernon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-07-22T04:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:30:35Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":113},"description":"Location: Mt. Vernon, NY\nHours: M-F 9:30 am to 6 pm\nRate of Pay: $23.00\n$5,000 Sign On Bonus (Payable according to company policy)\n\nAsk about our tuition reimbursement plan!\n\nRequires a Drivers License and must be able to drive personal and/or agency vehicle\n\nOVERVIEW OF PRIMARY RESPONSIBILITES:\n\nWe are seeking a dynamic Program Assistant to support the Youth Assertive Community Treatment (ACT) Team. The Program Assistant will be responsible for managing medical records, operating and coordinating the management information system, maintaining accounting and budget records/program expenditures, performing reception activities (including triaging calls and coordinating communication between the program and people receiving services), and supporting the Program Director with program operations.\n\nPRIMARY FUNCTIONS:\n Key responsibilities and duties include:\nMaintain programmatic records and schedules in an organized manner.\nAttend meetings, take notes and minutes, and record program action plans.\nPrepare and set up meetings, including developing and distributing supporting documents.\nEnter, interpret, and monitor data in various systems (e.g., SharePoint, Cornerstone, Dayforce, CAIRS, myEvolve-Electronic Medical Record, team schedules, participant contact tracking, and other Daily Management Systems).\nAssist with daily communication, including triaging phone calls and responding to inquiries with excellent customer service.\nMaintain accounting and budget records including responsibility for monitoring and tracking use of petty cash and client service dollars.\nSupport Program Director with managing medical records and responding to records requests.\nSupport Program Director with ensuring regulatory, agency, and billing compliance in medical record including monitoring notes timeliness, assessment and treatment plan completion, and documentation/tracking of all participant and collateral contacts.\n\nADDITIONAL FUNCTIONAL / ORGANIZATIONAL SUPPORT:\nRun reports, type and prepare spreadsheets, and manage daily emails.\nAccess OMH website for documents and maintain understanding of ACT Team regulations.\n\nQUALIFICATIONS AND ATTRIBUTES:\nProficient computer skills, including Microsoft Suite.\nStrong organizational, administrative, and clerical skills with the ability to multi-task.\nExcellent phone etiquette and customer service skills.\nDemonstrate flexibility, calmness, and effectiveness under pressure.\nEnergetic, outgoing, creative, and personable.\nAbility to work effectively in a collaborative, fast-paced, and team-oriented environment.\nDrivers license required and must be able to drive personal and/or agency vehicle.\nEDUCATION AND EXPERIENCE:\nBachelors degree or Associates degree with experience\nMinimum of 1 year of experience working in a customer service setting.\nBilingual Spanish, Haitian Creole, or Yiddish speaking a plus.\n\nPHYSICAL CHARACTERISTICS:\nThese physical demands are representative of the physical requirements necessary for an employee to perform the job's essential functions successfully. \nAbility to sit or stand for long periods while using a computer.\nAble to work in an open-space office setting in close proximity to co-workers (within 3 feet).\nMust be able to move in tight spaces as needed.\nOccasional lifting of more than 5 lbs. 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