{"id":581319,"url":"https://alion.io/job/ooca-operations-assistant-manager-ooca-clinic","title":"Operations Assistant Manager - Ooca Clinic","company":{"id":5659,"name":"Ooca","domain":"ooca.com","url":"https://alion.io/company/ooca","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":63,"open_postings":23,"ghost_share":0.609,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangkok, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":14500,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-11-13T17:02:37Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":67},"description":"Job Overview\nThe Operations Assistant Manager is responsible for managing and executing the day-to-day operations of Ooca Clinic, as well as the company’s administrative operations, ensuring smooth, efficient, and well-organized business operations in line with company standards.\nThis role owns tasks end-to-end, from planning and execution to follow-up, problem-solving, and completion, covering Clinic Operations, Company Administration, Procurement, Reporting, and Executive Event Support.\nThe ideal candidate is systematic, hands-on, detail-oriented, proactive, a strong problem solver, and able to manage multiple priorities effectively.\nKey Responsibilities\n1.Clinic Operations\nEnsure smooth and efficient clinic operations by overseeing SLA and protocol compliance, and managing the team to maintain high-quality service delivery.\nManage provider schedules, appointments, and patient flow.\nIdentify, resolve, and follow up on operational issues.\nEnsure the readiness of clinic facilities, equipment, and operational resources.\nImprove workflows and SOPs to enhance operational efficiency.\n2.Company Administration\nManage the company’s administrative and office operations.\nOversee administrative tasks, documentation, and internal office coordination.\nEnsure the readiness of office facilities, equipment, and essential supplies.\nCoordinate with internal teams and external service providers on administrative matters.\nMaintain organized documentation and ensure administrative tasks are completed on time.\n3.Procurement & Vendor Management\nOwn the end-to-end procurement process for clinic and company needs.\nCoordinate with suppliers and vendors on quotations, purchasing, delivery, and payment documentation.\nManage inventory and monitor stock levels of essential supplies and equipment.\nManage and monitor supplier/vendor performance.\nMonitor operational spending and identify opportunities for cost efficiency.\n4.Reporting & Data\nOwn daily, weekly, and monthly operational and administrative reporting.\nCollect, verify, and analyze relevant operational data.\nPrepare dashboards and KPI reports to monitor performance.\nTrack action items and provide progress updates.\nImprove reporting formats to ensure accuracy, clarity, and practical use.\n5.Team & Healthcare Provider Coordination\nManage and coordinate schedules for clinic staff and healthcare providers.\nMonitor service coverage, attendance, and operational issues.\nCoordinate onboarding, training, and communication of SOPs and service standards.\nAddress and follow up on team-related operational issues within the scope of responsibility.\n6.Quality & Patient Experience\nMonitor patient feedback and complaints and ensure issues are resolved through completion.\nEnsure daily operations follow established SOPs and service standards.\nIdentify recurring issues and implement process improvements to enhance patient experience.\n7. Compliance & Documentation\nMaintain and monitor key clinic and company documents, including licenses, registrations, and contracts.\nTrack renewal deadlines and ensure required documentation remains complete and up to date.\nMaintain organized and accessible records for operational and compliance purposes.\nIdentify and report operational or compliance risks.\n8.Cross-functional Projects\nOwn assigned Operations and Administration projects from planning through completion.\nCoordinate with Product, Technology, Customer Support, Marketing, and other relevant teams.\nTrack project timelines, deliverables, and action items.\nIdentify and resolve issues to ensure projects achieve their objectives.\n9.CEO & Executive Events\nOwn the planning and execution of special events or personal events for the CEO as assigned.\nManage timelines, checklists, budgets, logistics, and coordination with vendors and partners.\nOversee on-site execution and handle issues that arise during events.\nMaintain strict confidentiality and privacy regarding information related to the CEO and executive activities.\n10.Process Improvement\nIdentify operational and administrative issues, analyze root causes, and implement solutions.\nImprove processes, workflows, and SOPs to reduce operational friction and increase efficiency.\nMonitor and measure the impact of process improvements.\nRequirements\nBachelor’s degree in Business Administration, Operations Management, Healthcare Management, or a related field.\n3-5 years of experience in Operations, Administration, Healthcare/Clinic Operations, or a related field.\nStrong ability to manage multiple tasks, prioritize effectively, and follow through to completion.\nStrong analytical and reporting skills, with good proficiency in Excel or Google Sheets.\nComfortable using AI tools to improve work efficiency, including data management, reporting, data analysis, and process improvement.\nHands-on, detail-oriented, systematic, and strong in problem-solving.\nStrong communication and coordination skills, with the ability to work effectively across multiple teams.\nExperience in Healthcare, Digital Healthcare, or Clinic Operations is a strong advantage.\nGood command of English, both written and spoken.\nBenefits\nPerformance-based Incentive\nHealth Insurance\nAnnual Leave 6 days\nMental Health counseling sessions with psychiatrists and psychologists through ooca platform\nSocial Security Insurance\nProvident Fund (condition applied)\nSpecial discount home loan interest with Government Housing Bank\nBYOD policy: Personal laptops less than 3 years old are eligible for 1000 THB/month subsidy (registration required)\nWorking Hours & Location\nFull-time position at Gaysorn Centre, Floor 5, Bangkok\nClinic opening hours: 10:00 AM - 8:00 PM\nDays Off: 2 days per week (including one working day on either Saturday or Sunday)\nManager's working hours may extend beyond clinic hours to ensure smooth operations","description_format":"text","description_chars":5814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Digital Mental Health"],"lifecycle":[{"event":"open","at":"2026-09-09T22:32:13Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.354,"p_room":0.28,"age_days":66,"expected_fill_days":31,"reasons":["conf:6","stale_co","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/ooca-operations-assistant-manager-ooca-clinic","json_url":"https://alion.io/job/ooca-operations-assistant-manager-ooca-clinic.json","meta":{"generated_at":"2026-11-13T23:57:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5659},"rest":"https://alion.io/mcp/rest/get_company?id=5659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fooca-operations-assistant-manager-ooca-clinic"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fooca-operations-assistant-manager-ooca-clinic"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fooca-operations-assistant-manager-ooca-clinic"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ooca-operations-assistant-manager-ooca-clinic\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fooca-operations-assistant-manager-ooca-clinic"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":581319}},{"tool":"search_jobs","arguments":{"company":"ooca.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":581319},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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