{"id":2998198,"url":"https://alion.io/job/ooh-made-easy-support-technician-engineer","title":"Support Technician / Engineer","company":{"id":240941,"name":"MediaOnline International","domain":"m-int.com.sg","url":"https://alion.io/company/m-int","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2600,"max":3200,"currency":"SGD","period":"month","gross":true,"usd_annual":30060},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VLAN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Role OverviewThe day-to-day focus of this role is the hands-on setup, delivery, and troubleshooting of our digital signage hardware and CMS software solutions. You will split your time between preparing systems in the office, responding to client support tickets within strict SLA timelines, and heading out on-site for deployment and emergency troubleshooting.\nKey Responsibilities (The Daily Focus)Digital Signage Hardware Setup: Assemble, configure, and stress-test digital signage media players, mini PCs, and commercial displays in the office before deployment.\n\nCMS Software Support: Manage, update, and troubleshoot our Content Management System (CMS) software configurations for clients, ensuring seamless content playback.\n\nSLA & Incident Management: Monitor incoming support requests and ensure all client issues are acknowledged, diagnosed, and resolved within committed Service Level Agreement (SLA) response times.\n\nOn-Site Support & Troubleshooting: Travel to client premises for physical installation, hardware replacement, and urgent hands-on troubleshooting when issues cannot be resolved remotely.\n\nService Reporting: Author comprehensive, clear, and professional Service Reports post-incident or post-maintenance, documenting the root cause, actions taken, and obtaining client sign-off.\n\nNetwork Integration: Configure basic network settings (TCP/IP, Wi-Fi, 4G routers, LAN) on-site to ensure media players connect securely and reliably to our servers.\n\nQualifications & SkillsEducation: Diploma in Cybersecurity, Computer Engineering, Network Security, or a closely related technical field.\n\nCore Technical Skills:\nStrong troubleshooting skills with Windows/Linux OS and PC hardware components.\n\nSolid understanding of basic networking concepts (LAN, VLANs, DNS, and IP routing) to secure and connect edge devices.\n\nComfort with hands-on field equipment and physical hardware handling.\n\nOperational Strengths:\nAbility to handle client-facing situations professionally under pressure (especially when meeting tight SLA targets).\n\nGood technical documentation skills for generating clear service reports.\n\nA security-first mindset to ensure client-facing display networks are kept secure.\n\nSkills\nTroubleshooting, Technical Skills, Hardware, LAN/WAN, Hardware Troubleshooting, Dealing With Clients, IP Routing, Networking, Sla Targets, Cybersecurity, AV, Engineering Support, Mechanical Field Maintenance Management, VLAN Hopping, DNS, Technical Support","description_format":"text","description_chars":2472,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-21T10:34:45Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring 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