{"id":3904738,"url":"https://alion.io/job/opal-rt-technologies-team-lead-support-platform-in-china","title":"Team Lead - Support Platform in China","company":{"id":18725,"name":"OPAL-RT Technologies","domain":"opal-rt.com","url":"https://alion.io/company/opal-rt-technologies-inc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"MATLAB","optional":false},{"name":"Simulink","optional":false}],"status":"live","first_seen_at":"2026-11-07T02:25:20Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-13T23:00:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"OPAL-RT Technologies is looking for a Team Lead - Support Platform in China\nAbout OPAL-RT TECHNOLOGIES:\nA global leader across a wide range of applications, our tools are used in many industries, including automotive, aerospace, energy, transportation, industrial manufacturing, and more. Founded in Quebec and strengthened by a global presence, OPAL-RT is moving forward with strong momentum!\nWe are driven by a shared ambition: to push the boundaries of what is possible through innovation. We are looking for autonomous, curious, and motivated people who take ownership of their responsibilities, understand the impact of their decisions, and build strong relationships with clients. Here, complexity is part of the challenge, and creativity, communication, technical knowledge, and problem-solving skills are what allow us to make a difference. By joining OPAL-RT, you will take part in this collective team adventure, where you will have an impact that reaches beyond borders while helping shape the future of simulation.\nImagine working for a company whose customers include CEPRI, Hydro-Québec, Caterpillar, ABB, EMBRAER, Ford, GE, GM, John Deere, RIVIAN, PNNL, and Pratt & Whitney! OPAL-RT has set itself the ambitious challenge of democratizing real-time simulation to make it accessible to every engineer and researcher.\nAchievements and stimulating challenges:\nUnder the supervision of the Technical Support Division Head in the Beijing OPAL-RT Technologies, this position is however based in the headquarter of OPAL-RT Technologies in Montreal, Canada.\nThe key function of this role is to facilitate the communication between the technical support division in China and the teams in the headquarter. The selected candidate is also responsible for following up the escalated cases, planning the commissioning and delivery, as well as conducting tests on the platform unavailable in China.\nCome and join a young and dynamic team. This opportunity offers flexibility, the opportunity to develop management, communication, and advanced technical skills.\nPlease note that a valid permit to work full-time in Quebec, and a valid passport being eligible for international travel are required for this role.\nMain responsibilities:\nManagement:\nCollaborate with other teams and maintain good relations between departments:Regularly follow up with the production division in the Headquarter and relevant teams in China, align the delivery schedule with the requirement from the end user; \nFollow up critical escalated issues and ensure the client’s satisfaction with the solutions; \nAnalyze the product release, and associate the bug fixes and new features with the support cases in the China queue; \n\nPlan, organize, direct and control the activities of technical support in the great APAC including Oceania; \nEnsure the achievement of the team's objectives; \nDevelop and maintain tools for the management to monitor the performance and quality of on-site services and internal projects via the Jira board; \nParticipate in the maintenance and improvement of the support team's processes; \nPropagate the values and policies of the corporation in the daily work; \nParticipate in the selection of team members and attend interviews; \nEvaluate the performance and set goals for team members; \nIdentify the key skills of the team and organize training as needed. \nEmployee training and internal support :\nDevelop the training plan for new Support employees; \nFollow up on the training plan with Support employees; \nPlan internal trainings; \nProvide technical support internally for the platform unavailable in China \nSupport Specialist - (approximately 40% of the time):\nTroubleshoot and solve customer issues with OPAL-RT platform, particularly at the off-work hours of the team in China; \nMaintain friendly and constructive relations with customers; \nFollow global support processes; \nContribute to the improvement of Support processes and tools; \nManage customers RMAs; \nCreate useful KB articles; \nReport software, hardware and documentation issues to R&D. \nRequirements:\nEducation: Bachelor's degree in Electrical, Software or Mechanical engineering; \nExperience: 5 years minimum of relevant experience (technical and / or staff management and / or customer service); \nRequired knowledge: MATLAB / Simulink; \nBasic knowledge of the following tools (asset): knowledge of OPAL-RT software (RT-LAB, Hypersim, and RT-XSG) and hardware platform; advanced knowledge of Microsoft Dynamics365 and tools from Atlassian (Jira and confluence); \nLanguage abilities: Fluency in Mandarin. Professional English skills (oral and written) for communication with English-speaking customers. French is an asset. \nRequired skills: Organizational skills, autonomy, strong communication skills, flexibility and adaptation, cognitive skills, rigor and determination, oriented towards customer satisfaction, concern for the quality of work, tolerance to ambiguity and stress, team player, seek challenges and oriented towards achieving results and surpassing oneself. \nA career with OPAL-RT will suit you if:\nYou dream of a professional environment that is also cooperative and friendly. \nYou need a flexible schedule and the ability to telecommute in order to balance work and home life. \nYou want to continue to expand your knowledge and know-how by working side-by-side with researchers, innovators and scientists who share one thing; Passion. \nYou have chosen to be an important contributor to the technological progress in a multitude of industries around the wolrd. \nYou know your worth and seek a globally competitive salary. \nYou want to grow your career within a company that encourages internal mobility and opens the door to new challenges. \n*Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate. Embracing difference is what makes OPAL-RT what it is - we wouldn’t have it any other way.","description_format":"text","description_chars":5949,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Test & Measurement Instruments"],"lifecycle":[{"event":"open","at":"2026-11-07T02:25:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":59,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/opal-rt-technologies-team-lead-support-platform-in-china","json_url":"https://alion.io/job/opal-rt-technologies-team-lead-support-platform-in-china.json","meta":{"generated_at":"2026-11-14T01:43:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":18725},"rest":"https://alion.io/mcp/rest/get_company?id=18725"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopal-rt-technologies-team-lead-support-platform-in-china"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopal-rt-technologies-team-lead-support-platform-in-china"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopal-rt-technologies-team-lead-support-platform-in-china"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opal-rt-technologies-team-lead-support-platform-in-china\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopal-rt-technologies-team-lead-support-platform-in-china"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3904738}},{"tool":"search_jobs","arguments":{"company":"opal-rt.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3904738},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}