{"id":4152572,"url":"https://alion.io/job/opella-customer-mdm-functional-expert","title":"Customer MDM Functional Expert","company":{"id":1757000,"name":"Opella","domain":"opella.com","url":"https://alion.io/company/opella","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Informatica","optional":false},{"name":"Master Data Management","optional":false},{"name":"Databricks","optional":true},{"name":"Power BI","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-11-12T09:35:00Z","employer_posted_date":null,"last_verified_at":"2026-11-12T09:35:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a highly skilled Customer MDM Functional Expert to act as a functional leader for our global Customer MDM landscape, supporting the evolution of our Customer 360 platform on Informatica IDMC from a consolidation towards a Hub & Spoke model.\n\nIn this role, your primary responsibility will be to own the Customer Master Data domain from a business and functional perspective, ensuring that governance, data quality, authoring rules, and integration principles are clearly defined, consistently applied, and understood across the organization.\n\nYou will work closely with business stakeholders, data owners, data stewards, and technical delivery teams, acting as a key bridge between business needs and technical capabilities, to translate business needs into robust, scalable MDM solutions. While a solid understanding of IDMC and MDM concepts is required, this role is not primarily hands-on technical - it requires strong people skills, facilitation, and decision-making abilities.\n\nYou will play a central role in shaping how Customer data is created, governed, shared, and consumed across the enterprise, requiring a strong collaborative and coaching mindset, as you will support and mentor colleagues across the organization.\n\nKey Responsibilities:\nAct as the functional owner of the Customer Master Data domain, with responsibility for definition, usage rules, and evolution.\nDefine and maintain Customer data concepts, business definitions, hierarchies, and relationships in alignment with enterprise needs.\nClarify authoring vs consumption rules across the Hub & Spoke model.\nEnsure alignment between global standards and local business requirements.\nServe as the point of escalation for domain-level data decisions and conflicts.\nAlign and prioritize developments based on value identified for the business.\nHelp technical team design, build, and enhance Customer MDM solutions using Informatica IDMC (Customer 360, Reference 360): business entities, data models, hierarchies, and relationships.\nDefine match and merge rules, survivorship rules, data quality and cleansing processes, mappings, workflows, and data transformation processes.\nProvide leadership and guidance on best practices across the MDM lifecycle.\nPartner with business stakeholders (Commercial, Supply, Finance, Digital, etc.) to understand customer data needs, pain points, and priorities.\nTranslate business objectives into clear functional MDM requirements, guardrails, and governance decisions.\nFacilitate workshops and working sessions to align on data ownership, data lifecycle, data quality expectations, and integration and usage principles.\nAct as a trusted advisor, explaining MDM concepts in business-friendly language.\nSupport and operationalize Customer data governance, working hand-in-hand with data owners and data stewards, and enforcing data governance policies and standards within the Customer domain.\nCollaborate with data stewards and business stakeholders to define and implement data quality rules and workflows.\nHelp establish and monitor data quality KPIs, ensuring they are meaningful for the business.\nPromote accountability and stewardship practices across regions and functions.\nEnsure and maintain metadata, business definitions, data lineage, data dictionaries, and data standards are well documented and adopted.\nPerform data profiling, cleansing, and standardization activities.\nInvestigate data issues, perform root cause analysis, and support technical team to implement corrective actions.\nPartner with business stakeholders to understand data challenges and translate them into technical solutions.\nCollaborate with technical teams to ensure that MDM solutions reflect agreed functional principles, without owning or driving low-level technical design.\nValidate that match and merge logic aligns with business expectations, survivorship reflects ownership and trust rules, and integration patterns support the Hub & Spoke model.\nParticipate in solution reviews to ensure functional completeness and business readiness.\nAct as the functional counterpart to technical leads and architects.\nSupport the transition toward a Hub & Spoke MDM operating model.\nContribute to defining and refining the MDM operating model (roles, responsibilities, decision forums).\nSupport change management by contributing to training materials, supporting onboarding of new users and data stewards, and helping business teams adopt new processes.\nEncourage a shared understanding of how Customer MDM supports business outcomes.\nSupport continuous improvement through reusable frameworks, templates, and best practices.\nHelp in the admin definition and related activities (user access, roles, and privileges, etc.).\nEnsure adherence to security policies, regulations, and best practices (access control, data management, etc.).\nFacilitate workshops and contribute to solution discovery and design.\nSupport change management initiatives through training and documentation.\nTroubleshoot and resolve complex production issues, with the help of the technical team, including critical data incidents.\n\nKey Competences:\nCustomer Data Domain Leadership\nStakeholder Management, Facilitation, and Documentation\nBusiness-Technology Translation\nData Governance Mindset\nDecision-Making and Conflict Resolution\nCommunication and Influence\nData Quality Mindset\nProblem Solving and Analytical Thinking\nContinuous Learning and Innovation\n\nHow Success Looks Like:\nClear and well-understood Customer domain ownership and governance\nStrong alignment between business teams on customer domain activities\nImproved data quality driven by ownership and accountability, not only tooling\nReduced friction and ambiguity in customer data decisions\nBuild high trust between business stakeholders and the Customer MDM organization\nTechnical teams enabled by clear functional direction and priorities\nSuccessful adoption of the Hub & Spoke Customer MDM model\nMeasurable improvements in data quality and consistency across systems\nWell-designed and widely adopted customer and reference data models\nFaster and more effective resolution of data-related incidents\nStrong adoption of data governance practices\nIncreased team capability through mentorship and knowledge sharing\nReduced time-to-market for new MDM use cases and enhancements\n\nQualifications & Skills:\nBachelor's or Master's degree in Computer Science, Information Systems, or a related field\n7+ years of experience in Data Management\nStrong experience working with Customer data in complex organizations\nFunctional experience with MDM platforms (Informatica IDMC experience is a strong plus)\nProven ability to work with business stakeholders across functions and geographies\nUnderstanding of MDM concepts (golden records, governance, stewardship, survivorship, integration patterns)\nTechnical background or literacy sufficient to collaborate with technical teams\nExperience in global or federated data models is highly desirable\n3+ years of experience with Informatica IDMC environments, especially Customer 360, and/or proven experience delivering end-to-end MDM implementations from a functional perspective\nStrong understanding of data modeling, data integration, data quality, and data governance\nStrong understanding of MDM architecture patterns and best practices\nFamiliarity with tools such as Snowflake, Databricks, and Power BI is a plus\nRelevant Informatica certifications are a plus\nExperience with other MDM platforms is an advantage\nSkills\nCustomer 360, IDMC, Informatica, MDM, Master Data Management, Reference 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