# Customer Engineer (Nordics)

About Open Open.cx is the AI customer experience platform, automating support, outbound, sales, and customer understanding, built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human. We are backed by Y Combinator, Pioneer Fund, X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers. We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building. The Role We are hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the Open.cx product. This is a hands-on engineering role with heavy customer exposure not pure support, and not pure internal development. You will respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug co

- **Id**: 1261335
- **Url**: <https://alion.io/job/open-customer-engineer-nordics>
- **Role**: Solutions
- **Role family**: Solutions
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: inferred
- **Hiring countries**: DK, FI, NO
- **Hiring countries total**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-01T00:00:00Z
- **Employer posted date**: 2026-09-01
- **Last verified at**: 2026-11-13T09:26:22Z
- **Board verified**: yes
- **Days open**: 73
- **Description format**: text
- **Description chars**: 3762
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: AI Agents, Customer Support & Help Desk Software

## Company

- **Id**: 2345556
- **Name**: Open
- **Domain**: open.cx
- **Url**: <https://alion.io/company/open-cx>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 4
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Computed at**: 2026-11-12T10:38:37Z

## Salary estimate

- **Min usd**: 74000
- **Max usd**: 203000
- **Period**: year
- **Sample n**: 6503

## Technologies

- **AI Agents** — Optional: no
- **Intercom** — Optional: no
- **Node JS** — Optional: no
- **Prompt Engineering** — Optional: no
- **Slack** — Optional: no
- **TypeScript** — Optional: no
- **JavaScript** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 73

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Swedish; Level: All levels; Optional: no
- Language: Norwegian; Level: All levels; Optional: no
- Language: Finnish; Level: All levels; Optional: no
- Language: Danish; Level: All levels; Optional: no
- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Denmark** — Iso: DK; Kind: country
- **Finland** — Iso: FI; Kind: country
- **Norway** — Iso: NO; Kind: country

## Lifecycle

- Event: open; At: 2026-09-25T20:37:15Z

## Liveness

- **Score**: 11
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.392
- **P room**: 0.28
- **Age days**: 72
- **Expected fill days**: 13
- **Reasons**: conf:5, win:tail, crowd:
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.