{"id":1261310,"url":"https://alion.io/job/open-generalist","title":"Generalist","company":{"id":2345556,"name":"Open","domain":"open.cx","url":"https://alion.io/company/open-cx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"CET","utc_offset_min":1,"utc_offset_max":1},"hiring_geo_confidence":"inferred","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":["NL","JO"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-05T00:00:00Z","employer_posted_date":"2026-09-05","last_verified_at":"2026-09-28T03:28:48Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Open is an AI customer experience platform that helps enterprise businesses automate support, outbound, sales, and customer understanding at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.\nAs a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.\nResponsibilities\nOnboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.\nManage integrations with ticketing systems and workflows, and establish clear work processes.\nLead complex technical onboarding involving API integrations, system design, and data migrations.\nResolve escalations as primary technical contact, collaborating with engineering to fix bugs.\nAdvise on security protocols, authentication, and infrastructure scaling best practices.\nAudit usage data to optimize platform performance and identify underutilized features.\nTranslate technical documentation into clear training resources for non-technical teams.\nConduct business review health checks to align product performance with client goals.\nProactively monitor customer health to prevent churn and identify growth opportunities.\nDrive account growth by identifying expansion options and secure renewals by demonstrating ROI.\nAdvocate for customers by converting feedback into structured product feature requests.\nRequirements\n3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.\nExperience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.\nExperience using AI tools, including prompt engineering and AI-based integrations.\nExperience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.\nExperience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.\nAvailability during CET business hours and flexibility to support enterprise customers across different time zones.\nBachelor's degree in business, communications, computer science, or a related field is a plus.\nDomain experience in enterprise SaaS, AI customer experience, or support operations is a plus.\nBenefits\nWhat We Offer\nYC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.\nOutsized career trajectory early team members grow into leadership as we scale globally.\nReal ownership your work will be seen, felt, and talked about company-wide.\nHigh-trust team no politics, no bureaucracy; we move fast and support each other.\nCompetitive compensation top-of-market salary plus equity and full benefits.","description_format":"text","description_chars":3305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"},{"name":"Jordan","iso":"JO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Tour Operators","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-25T20:37:15Z"}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.876,"p_room":0.9,"age_days":22,"expected_fill_days":39,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/open-generalist","json_url":"https://alion.io/job/open-generalist.json","meta":{"generated_at":"2026-09-28T05:45:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3936,"day_limit":5000,"remaining_today":1064,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}