{"id":3917753,"url":"https://alion.io/job/open-group-lider-tecnico-mesa-interna","title":"Líder Técnico Mesa Interna","company":{"id":4455276,"name":"Open Group","domain":"opengroup.com.co","url":"https://alion.io/company/open-group-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cali, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":{"min":5500000,"max":null,"currency":"COP","period":"month","gross":null,"usd_annual":16896},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T16:59:44Z","employer_posted_date":null,"last_verified_at":"2026-10-16T16:59:44Z","board_verified":false,"closed_at":null,"days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"Líder Técnico de TI Palabras clave: Líder Técnico de TI\ninfraestructura TI\nredes y telecomunicaciones\ngestión de incidentes\nciberseguridad\n Se requiere un Líder Técnico de TI para asegurar la continuidad y disponibilidad de servicios tecnológicos mediante una sólida infraestructura TI. El cargo coordina la atención de incidentes y supervisa el cumplimiento de ANS para mitigar riesgos operativos. La posición busca garantizar la operación controlada de redes y telecomunicaciones, aplicando estrictos protocolos de gestión de incidentes y controles avanzados de ciberseguridad para optimizar el centro de servicios.\n Responsabilidades: Garantizar la atención de solicitudes e incidentes reportados por clientes internos y externos a través de los diferentes canales de contacto cumpliendo los procedimientos del centro de servicio.\nRealizar seguimiento a la evolución de los casos registrados por los gestores de servicio en plataformas de gestión y de fabricantes para asegurar el cumplimiento de los tiempos acordados en los ANS.\nMantener la continuidad y disponibilidad de los servicios contratados y de la infraestructura interna mediante planes de contingencia simulacros y mantenimientos programados.\nGarantizar la creación presentación plan de rollback y ejecución del minutograma en visitas programadas a clientes y en actividades de infraestructura interna.\n Requerimientos: Título profesional en Ingeniería en Sistemas Electrónica Telecomunicaciones Redes y Servicios Informáticos o carreras afines (especialización o maestría preferible).\nExperiencia mínima de 3 años en cargos similares de tecnología redes y telecomunicaciones (LAN/WAN switching routing firewalling) e infraestructura TI (servidores almacenamiento virtualización).\nConocimientos avanzados en ciberseguridad incluyendo firewalls WAFs antivirus EDRs y gestión de vulnerabilidades.\n Nivel de educación: Profesional\n Sectores laborales: Software informática y telecomunicaciones\n Cargo: Coordinador\n Otras habilidades: Habilidades técnicas: LAN/WAN\nVirtualización\nCiberseguridad\n Habilidades interpersonales: Liderazgo\nGestión de 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