{"id":1261337,"url":"https://alion.io/job/open-product-engineer-security","title":"Product Engineer, Security","company":{"id":2345556,"name":"Open","domain":"open.cx","url":"https://alion.io/company/open-cx","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":["JO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"TypeScript","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-26T21:55:28Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Open\nOpen is building the category of AI-native customer communication.\nFor decades, companies have managed customer conversations through ticketing systems, helpdesks, call centers, and fragmented automation tools. These systems were built to help humans process customer requests.\nWe believe that era is ending.\nThe next generation of customer communication will be run by intelligent agents that can understand customers, reason across company knowledge and systems, take action, and communicate proactively, not just wait for customers to reach out.\nOpen is the platform for that new world.\nCompanies use Open to deploy autonomous AI agents across chat, email, WhatsApp, and voice, both inbound and outbound. These agents can resolve support requests, follow up with customers, recover missed opportunities, re-engage leads, trigger conversations at the right moment, and execute complex customer-facing workflows end to end.\nOpen does not just help companies respond faster. It gives them an intelligent communication layer that can decide when to engage, what to say, what action to take, and how to move the customer forward.\nOver time, customer communication will stop being a collection of tickets and campaigns managed by separate systems. It will become one intelligent layer that continuously understands, acts, and communicates on behalf of the company.\nOur ambition is to make Open the default infrastructure through which companies communicate with their customers.\nNot another helpdesk.\nThe system of intelligence for customer communication.\nWe are backed by Y Combinator, SpaceTime, and Pioneer Fund.\nThe Role\nProduct Engineers at Open own problems end-to-end: from spotting an opportunity, to talking directly with users, to shipping the feature in production with no layers in between, no hand-off culture. You are a full-stack owner.\nThis role focuses on security: hardening the platform, access control, and keeping enterprise customer data safe. You will work on a genuinely hard product, AI customer experience infrastructure used by enterprises at scale across Europe, the US, and the GCC. The codebase is React + TypeScript throughout. The problems are real, the users are live, and the impact is measurable and scalable.\nIf you want to work somewhere that trusts engineers to think, decide, and ship then look no further!\nWhat You'll Do\nIdentify product opportunities: Spot gaps or improvements before anyone asks you to. Bring proposals, not just execution.\nTalk to users directly: Understand problems by speaking with the people experiencing them. No layers, no filtered requirements.\n Ship features end-to-end: Plan, prioritise, and implement full-stack features (React + TypeScript) from concept to production.\nOwn quality: Code reviews, testing, performance, reliability this is your product as much as anyone's.\nCollaborate closely: Work with the Customer Engineering team to incorporate real user feedback into what you build next.\nRequirements\nWhat We're Looking For\nExperience with application security, secure infrastructure, or compliance work is a big plus.\n3+ years of experience building and shipping software products.\nStrong TypeScript and React you are comfortable owning a full-stack feature without hand-holding.\nProduct instinct you can look at a workflow and know what to fix, not just implement what you are told.\nSpeed and quality in balance you ship fast without leaving messes.\nWillingness to talk to customers and let reality shape your priorities.\nBenefits\nWhat We Offer\nTop-of-market compensation.\nFull health insurance.\nEquity participation we want you building this like you own it.\nDirect collaboration with world-class engineers at a YC-backed company with real enterprise traction.\nWe are a small team. Every engineer here matters enormously. 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