{"id":3361907,"url":"https://alion.io/job/openai-consumer-product-communications-lead","title":"Consumer Product Communications Lead","company":{"id":2,"name":"OpenAI","domain":"openai.com","url":"https://alion.io/company/openai","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":192,"ghost_share":0,"stale_share":0.849,"repost_share":0.01,"time_to_fill_p50_days":52,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Communications","role_family":"Communications","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":297000,"max":330000,"currency":"USD","period":"year","gross":null,"usd_annual":330000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-10-27T19:21:18Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T01:02:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About the Team\nOpenAI’s Product & Research Communications team helps people understand our technology, what it makes possible, and how to use it. We work closely with teams across the company to bring new products and research to the world, tell stories grounded in real experiences, and build trusted relationships with journalists.\nAbout the Role\nWe’re looking for a Consumer Product Communications Lead to shape how people understand and experience ChatGPT and OpenAI’s consumer-facing products. You’ll lead product communications strategy, launches, and proactive campaigns, and manage the agency partner supporting this work.\nYou’ll develop a clear narrative for our consumer products and bring it to life through compelling launches, useful demonstrations, and stories about how people use AI in their everyday lives.\nYou’ll build momentum between announcements, finding fresh ways to reach new audiences while earning the trust of the people who use our products most deeply.\nThis role calls for a hands-on communications leader with strong editorial judgment, creative ambition, and the ability to turn ideas into results. You’ll have a clear point of view, work with substantial autonomy, and build close partnerships across the company.\nIn this role, you will:\nOwn the communications strategy and narrative for ChatGPT and consumer-facing products, connecting product developments to what matters to users.\n\nLead product launches from strategy through execution, including positioning, messaging, media outreach, spokesperson preparation, and follow-through.\n\nDevelop proactive campaigns that show how people use our products to learn, create, and solve everyday problems.\n\nPartner closely with Product, Research, Engineering, Marketing, Design, Legal, and other communications teams to shape plans, resolve tradeoffs, and communicate accurately.\n\nBuild relationships with consumer and technology journalists, creators, and other voices who help people understand new technology.\n\nDirect the consumer communications agency partner, setting priorities, writing clear briefs, giving useful feedback, and holding the team accountable for quality and results.\n\nWrite and edit launch materials, pitches, talking points, and other communications with a high standard for clarity, accuracy, and originality.\n\nAnticipate questions and concerns, bring audience feedback into planning, and assess whether campaigns improve understanding and earn trust.\n\nYou might thrive in this role if you:\nExpressing strong perspective / conviction / confidence / love writing narrative / influence\n\nStrong management skills\n\nHave a strong track record leading communications for consumer technology products, including major launches and proactive campaigns.\n\nCan turn complex product capabilities into clear, compelling stories without losing accuracy or overstating what the technology can do.\n\nCombine strategic judgment with hands-on execution and are as comfortable developing a narrative as writing a pitch or preparing a spokesperson.\n\nBuild trusted relationships across functions, influence decisions, and help teams reach a clear direction when perspectives differ.\n\nBring creative ideas and strong editorial taste. You can explain why a story, demo, or campaign will resonate and make the work better through specific feedback.\n\nTake initiative, make sound decisions independently, and stay organized in a fast-moving environment.\n\nHave experience managing agency partners and getting excellent work from a combined internal and external team.\n\nUnderstand consumer media and culture, care about the experience of early adopters and power users, and are curious about how AI is changing people’s lives.\n\nAbout OpenAI\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.\nFor additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.\nBackground checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.\nTo notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.\nOpenAI Global Applicant Privacy Policy\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. 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