{"id":215353,"url":"https://alion.io/job/openai-support-program-manager-partnerships","title":"Support Program Manager, Partnerships","company":{"id":2,"name":"OpenAI","domain":"openai.com","url":"https://alion.io/company/openai","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":189,"ghost_share":0,"stale_share":0.899,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":216000,"max":310000,"currency":"USD","period":"year","gross":null,"usd_annual":310000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenAI","optional":false}],"status":"live","first_seen_at":"2026-08-08T00:20:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-14T12:06:20Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"About the Team\nThe User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.\nAbout the Role\nWe’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences.\nThis role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements.\nIn this role, you will:\nLead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution.\n\nPartner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations.\n\nDefine partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.\n\nIdentify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience.\n\nEstablish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.\n\nUse AI and automation to improve partner-related support workflows and scale operations effectively.\n\nYou might thrive in this role if you:\nHave 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment.\n\nHave experience working closely with engineering teams to translate technical requirements into clear operational plans.\n\nHave experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.\n\nAre comfortable navigating ambiguity and driving alignment across internal teams and external partners.\n\nCan move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes.\n\nHave experience in cybersecurity or life sciences; this background is a plus but not required.\n\nAbout OpenAI\nOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.\nWe are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.\nFor additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.\nBackground checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.\nTo notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.\nWe are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.\nOpenAI Global Applicant Privacy Policy\nAt OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. 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