{"id":2452991,"url":"https://alion.io/job/openbet-senior-it-support-operations-engineer","title":"Senior IT Support & Operations Engineer","company":{"id":172362,"name":"OpenBet","domain":"openbet.com","url":"https://alion.io/company/openbet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Configuration Management","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Puppet","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Ubuntu","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:19:58Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T03:05:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Team\nOpenBet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools. For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.\nThe Goal\nWhat will your role be?\nProvide 2nd / 3rd level remote or face to face IT support services, according to the defined IT Service Catalogue, acting as an interface between the IT department and user community. \nAct as escalation point for unresolved problems \nEnd-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc. \nInstallation, routine maintenance and management of end-user computing devices (desktop, laptop and smartphone devices); this includes imaging and keeping them up-to-date with management and security tools \nAdminister user accounts, permissions, and access controls in various business systems \nFulfil User Onboarding / Offboarding Requests \nExplicitly for OpenBet Athens Office will be located: \nManagement of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.) \nMaintain the proper operation of Training / Meeting rooms. \nMake available all IT equipment on the desk of new employees before they come. \nEnsure the smooth relocation of people or teams to new desks. \nLiaising with System & Network Administrators for the management & maintenance of OpenBet Office infrastructure including Servers, Network, Storage & Data Center facility. \nMaintain the asset database and hardware inventory at the Office; Manage stock of IT Equipment and maintain Lifecyle Management \nPerform the IT Induction to newcomers. \nEfficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks) \nDevelop and maintain technical procedural documents and FAQ's for both IT staff and user community \nFollow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management \nMentor, in the areas of their knowledge and expertise, less experienced IT support analysts to assure their knowledge and skills \nContribute to the improvement of support processes and documentation. \nExperience in supporting Executive Stakeholders \nAll other duties as assigned.\nThe Player\nUndergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware \nMinimum 5 years of System Administration / Service Desk experience. \nITIL Certification \nCertifications in technology fields (e.g. Microsoft, CISCO, CompTIA etc.) \nStrong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS) \nStrong Knowledge of PC hardware \nStrong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections) \nStrong Knowledge of Group policy, Puppet as configuration management tools and Encryption \nStrong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus \nPossession of excellent oral and written communication skills, including fluency in oral and written English. \nAbility to identify issues, analyse complex situations and provide a clear status on issues \nCustomer service orientation \nFocus on delivery and high tolerance in working under pressure. \nStrong work ethic and a team player\nWhat’s the Score?\nWhy OpenBet?\nThe Playground: Join a team of innovators, disruptors, and game-changers who are reshaping the future of betting and gaming.\nThe Mission: Be part of a mission-driven organization that's committed to revolutionizing the way the world plays.\nThe Impact: Make a real impact on the world stage, leaving a lasting legacy that transcends boundaries and inspires generations to come.\nThe Culture: Immerse yourself in a culture of creativity, collaboration, and curiosity, where every idea is welcomed, every voice is heard, and every dream is encouraged.\nThe Future: Join us on the journey to build the future of betting and gaming, one game-changing innovation at a time.\nWhat we can offer YOU:\nAttractive benefits, an open and supportive environment as well as a modern and exciting workplace;\nThe opportunity to interact with global teams on a regular basis as you and our business continues to develop & grow;\nTangible and genuine development - at OpenBet, you can take your career where you want it to go!\nAnd if that’s not enough; enjoy flexible working whilst we provide you with the guidance and development skills you need to progress and enhance your career;\nWe have a collaborative office environment with our team members in office 2 days per week.\nAt OpenBet, we celebrate diversity and believe in creating an inclusive environment where every voice is valued and respected. We're committed to building a team that reflects the rich tapestry of humanity, embracing individuals from all walks of life, backgrounds, and identities. Join us in shaping the future of OpenBet, where diversity is celebrated.","description_format":"text","description_chars":5796,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-13T15:19:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-14T03:57:31Z"},"pay":null,"html_url":"https://alion.io/job/openbet-senior-it-support-operations-engineer","json_url":"https://alion.io/job/openbet-senior-it-support-operations-engineer.json","meta":{"generated_at":"2026-10-14T03:57:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172362},"rest":"https://alion.io/mcp/rest/get_company?id=172362"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenbet-senior-it-support-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenbet-senior-it-support-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenbet-senior-it-support-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openbet-senior-it-support-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenbet-senior-it-support-operations-engineer"}]}