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En tant que Customer Success Manager, tu seras le point de contact principal pour nos clients, les accompagnant de l'onboarding à l'utilisation quotidienne de notre plateforme. Tu joueras un rôle clé dans leur satisfaction, leur autonomie et leur engagement à long terme. Ce poste offre une opportunité unique de contribuer à la croissance d'une entreprise axée sur la durabilité.\nMissions\nAccompagner les nouveaux clients dans leur prise en main de la plateforme, en alignant celle-ci avec leurs processus internes et leurs besoins.\nIdentifier les indicateurs de succès des clients et définir avec eux une feuille de route claire pour atteindre ces objectifs.\nAssurer le suivi rigoureux du Success Plan à travers des points d'étape réguliers et des Business Reviews pour démontrer la valeur générée.\nProfil recherché\nTu es curieux·se, rigoureux·se, organisé·e, à l’écoute.\n\nTu disposes d'un sens de la relation client très prononcé. Tu te positionnes comme un véritable allié capable de conseiller des interlocuteurs de haut niveau.\n\nTu as un tempérament orienté solutions. Tu anticipes les problèmes et tu sais naviguer avec agilité face à l'imprévu pour débloquer des situations complexes.\n\nTu as une première expérience d'au moins 3 ans en relation client, consulting, account management, ou projet digital avec une forte appétence commerciale.\n\nTu sais naviguer dans un environnement SaaS ou tech et tu as déjà pu te servir des outils de collaboration utilisés dans un tel type de structure (Notion, Slack, CRM, Google Workspace..), tu as pu déjà faire tes premiers pas d'automatisation de processus avec les nouveaux outils d'IA à disposition\n\nTu es à l’aise avec les sujets Climat / ESG / RSE\n\nTu es bilingue anglais.e (Toute autre langue est un atout pour notre expansion internationale)","description_format":"text","description_chars":1882,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ESG & Carbon Accounting Software","Data Marketplaces, Sharing & Clean Rooms"],"lifecycle":[{"event":"open","at":"2026-10-13T16:59:42Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.819,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":55948,"is_top_pay":false},"html_url":"https://alion.io/job/openclimat-customer-success-manager-experimente","json_url":"https://alion.io/job/openclimat-customer-success-manager-experimente.json","meta":{"generated_at":"2026-10-24T18:48:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908963},"rest":"https://alion.io/mcp/rest/get_company?id=3908963"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenclimat-customer-success-manager-experimente"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenclimat-customer-success-manager-experimente"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenclimat-customer-success-manager-experimente"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openclimat-customer-success-manager-experimente\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenclimat-customer-success-manager-experimente"}]}