{"id":2576769,"url":"https://alion.io/job/opendoor-it-support-technician","title":"IT Support Technician","company":{"id":2680,"name":"Opendoor","domain":"opendoor.com","url":"https://alion.io/company/opendoor-labs-inc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":95,"open_postings":32,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":108,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Linear","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-10-14T19:56:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T19:29:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About Opendoor\nAt Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.\nAbout The Role\nThe IT Support team delivers technical support and office technology services to all Opendoor personnel. We support end user devices (primarily Mac, with some Windows) and core productivity tools, own day to day troubleshooting for hardware, software and account access, and partner closely with Operations, People, Finance, Security and Engineering to keep our offices running smoothly.\nAs an IT Support Technician, you’ll be one of the on-the-ground IT partners for our Toronto office. You’ll be the go-to technical resource for local employees and visitors. You’ll handle everything from new hire setups and hardware troubleshooting to office audio and video support, combining strong technical skills with a customer-obsessed mindset and excellent communication.\nWhat You'll Do\nEnd User Support\nProvide hands-on support for laptops (Mac and Windows), mobile devices, and peripherals (monitors, docks, keyboards, headsets). Diagnosing and resolving issues efficiently with minimal disruption to the employee.\nTroubleshoot and resolve issues with core tools such as Okta, JAMF, Google Workspace, Slack, Microsoft 365, VPN, printers, and other business applications.\nProvide in-office network support and partner with IT Engineering on network setup, configuration, and troubleshooting activities.\nOwn ticket lifecycle in our ticketing system (Linear or equivalent): triage, troubleshoot, escalate, and close within SLA.\nDeliver in-person walk-up support in the office and remote support via chat, email, and video.\nOnboarding & Offboarding\nPrepare and provision devices for new hires including imaging, device enrollment, user profiles, application access so employees are ready to work on day one.\nSupport employee onboarding set up: hardware handoff, account access verification, and walkthrough of core tools.\nCollect, wipe, and reassign or return devices for transfers, leaves, and terminations, in line with security and data handling standards.\nOffice Support\nSet up and maintain conference room audio and video equipment including cameras, microphones, displays, and room controllers across Zoom, Teams, and Google Meet room configurations.\nSupport onsite events (all-hands, training, visitors) with reliable audio and video and network experience.\nCoordinate with Workplace and Facilities on office moves, seating changes, and new space build-outs (e.g., drops, cabling, labeling).\nEndpoint & Asset Management\nEnroll and manage devices via our device management tooling to ensure devices meet baseline standards for operating systems versions, security agents, disk encryption and other configurations (e.g., Jamf, Intune, or similar).\nMaintain complete and accurate asset inventory for Opendoor laptops, monitors, mobile devices, and peripherals.\nSupport vendor repair workflows and hardware lifecycle management including deployments, refreshes, returns.\nSecurity & Compliance\nFollow identity and access management best practices using Okta and internal tools to ensure employees have appropriate access.\nSupport multi-factor authentication resets, account lockouts, and basic access requests in line with IT and Security policies.\nBuild monitoring and detections that enforces security standards on endpoints - disk encryption, screen lock, operating system versions, secure device handling.\nCollaboration & Continuous Improvement\nPartner with IT Engineering, Security, and Workplace on cross-functional initiatives that improve the employee technology experience.\nDocument troubleshooting steps, how-tos, and FAQs for internal knowledge base and employee self-service content.\nIdentify recurring issues and propose improvements to tooling, automation, and processes.\nContribute to on-call and coverage rotations as needed within agreed schedules and time zones.\nCollaboration & Continuous Improvement (5-10 hours/week)\nServing as the primary point of contact for external guests, ensuring a welcoming and professional visitor experience\nManaging incoming and outgoing mail and package distribution\nCoordinating with onsite vendors to support day-to-day office operations\nMaintaining office pantry and snack inventory to ensure a well-stocked workplace\nCoordinating monthly catering logistics for office events and meetings\nPartnering with the Executive Operations team to support employee engagement initiatives and programming\nSupporting Day 1 onboarding logistics to ensure a smooth new-hire experience\nWhat You'll Need\nHands-on IT support experience in a fast-growing tech company or high-volume environment - experience supporting hybrid offices across multiple locations and time zones is a plus.\nStrong troubleshooting skills across macOS and Windows endpoints, core productivity tools (Google Workspace and/or Microsoft 365, Slack/Teams, Zoom), networking basics including VPN and Wi-Fi.\nExperience with at least one mobile device management platform such as Jamf, Intune, NinjaOne, or similar.\nFamiliarity with identity and access management tools - Okta or comparable solution.\nExperience with IT service management tools such as Jira or similar.\nExperience with audio and video platforms including Zoom Rooms, Teams Rooms and associated hardware.\nExcellent written and verbal communication skills; able to explain technical issues in simple, friendly language.\nCustomer-obsessed mindset with a track record of strong service satisfaction scores or similar service metrics.\nAbility to lift and move equipment as needed, typically up to ~40 lbs.\nLocation\nThis role is based in our Miami office, in-person four days per week (Monday, Tuesday, Thursday, Friday). 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