{"id":2204385,"url":"https://alion.io/job/opened-parent-support-specialist","title":"Parent Support Specialist","company":{"id":42458,"name":"Opened","domain":"opened.ca","url":"https://alion.io/company/opened-ca","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":48,"open_postings":15,"ghost_share":0.867,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PT","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"HubSpot","optional":false},{"name":"Intercom","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-09T20:50:37Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T19:16:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"About OpenEd\n\n At OpenEd, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.\nOur Culture (The Foundation of Everything We Do)\n\n Culture at OpenEd is intentional. It’s defined by what we promote-and what we tolerate. Our latest eNPS (employee net promoter score) of 79 places OpenEd in the top .1% of technology companies. Our values aren't just words; they are non-negotiable principles that guide every decision:\nCustomer First - Obsessed with delivering value; we fight tirelessly for our learners and families.\n\nHard Choices, Easy Life - Face challenges directly, swiftly, and transparently.\n\nI Did > We Should - Action over theory; bring experiments, not just opinions.\n\nLearn Out Loud - Share your growth openly; feedback is a gift, ego is the enemy.\n\nPrioritize Ruthlessly - Excellence in the few critical areas over mediocrity everywhere.\n\nFast AND World Class - Speed doesn’t compromise quality.\n\nStrong Opinions, Weakly Held - Advocate passionately, adjust readily.\n\nMake Others Famous - Elevate your colleagues, partners, and community.\n\nWe're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, KY, MA, MD, MN, MO, MT, ND, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.\nAbout the Role\nAs a Parent Support Specialist I, you’ll provide exceptional support to OpenEd families through every step of the program - from enrollment and reimbursements to navigating questions and organizing community events. Act swiftly and transparently to resolve concerns, prioritizing what matters most to our families. Communicate with professionalism and warmth, and continuously seek ways to elevate the experience for both families and teammates.\nEssential Functions\nProvide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child’s educational program.\n\nUse OpenEd's help ticketing system to efficiently triage and respond to parent requests.\n\nMaintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed.\n\nAdvise parents/guardians on building an education program schedule that fits the unique needs of their child.\n\nParticipate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families.\n\nCoordinate with team members to provide consistent, up to date, information across all channels.\n\nLiaise with team leads and partner schools with complex situations where necessitated.\n\nManage the intervention process to balance program requirements and assist with setting up families for success.\n\nAdminister or assist with daily Q&A sessions, or Parent Information Sessions, as assigned.\n\nPlan or assist with community events, as assigned.\n\nProactively identify parent issues and develop strategic solutions.\n\nAbout you:\nYou are an extremely detail-oriented, kind, personable, conversational, helpful, and highly organized individual with a patient disposition.\n\nYou have exceptional verbal and written communication skills and the aptitude to become a program expert.\n\nYou are comfortable engaging with families directly, problem-solving in real time, and continuously refining processes to enhance the customer experience.\n\nYou have a strong understanding that every child is unique and benefits from individualized learning and thrive in a fast-paced environment.\n\nRequirements:\nCommitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone.\n\nFamiliarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc.\n\nAccess to a smartphone, high-speed internet, computer, webcam, and headset.\n\nHands-on experience managing tickets or customer interactions in a CRM (HubSpot, Intercom, Zendesk, or similar) is a plus.\n\nAssociate’s degree from an accredited college or university; or related advanced learning experiences.\n\n1-3 years of customer service experience, account management, or marketing.\n\nMust be eligible to work in the U.S.\n\nEEO Statement\nOpenEd is an equal opportunity employer. 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