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We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard & others. We’re backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.\nRole Overview\n\nWe are hiring for our APAC Client Success team - this role will own the retention and growth of our institutional clients across the region. As a core member of our APAC go-to-market team, you'll manage client relationships end-to-end, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success, while ensuring OpenFX has the coverage required to grow its institutional book across APAC.\nKey Responsibilities: Client Coverage & Engagement, Account Growth & Expansion, Driving Operational Excellence, AI-Powered Scale\nClient Coverage & Engagement\nServe as the primary point of contact for a growing portfolio of institutional clients across APAC.\nBuild and maintain account growth plans covering each client's business model, strategic priorities, and growth potential.\nDrive proactive engagement across the book, ensuring every APAC client has a high-quality relationship with OpenFX.\nDeeply understand each client's business to uncover opportunities and strengthen the relationship over time.\nAccount Growth & Expansion\nAnalyze client data to identify opportunities for volume growth and increased product adoption.\nDevelop and execute strategies that grow transaction volume by helping clients optimize their FX flows and deepen their activity on our platform.\nOwn the cross-sell pipeline independently, driving adoption for new currency pairs and products as they launch globally\nOperational Excellence\nBuild and maintain a structured management framework for long tail accounts, ensuring consistent coverage and early identification of growth and retention risks.\nMonitor client health metrics across the book, using data to identify risks and act proactively.\nCoordinate with Product and Ops to resolve client issues promptly and channel structured feedback into product development.\nAI-Powered Scale\nLeverage AI as a core part of day to day tasks, automating routine workflows, deepening client insights, and creating capacity for higher-value client interactions.\nIdentify and implement AI-forward practices that raise the bar for how the Client Success team operates, setting a new gold standard for the function globally.\nWhat we are looking for\nMust-haves:\n3+ years of experience in fintech or financial services\n5+ years of total professional experience across account management, sales, consulting, and business operations\nProven ability to use data to understand client health, identify patterns, and surface risks and opportunities.\nAdvanced fluency with AI tools, applied as a core part of how you work.\nExcellent communication and relationship management skills.\nDemonstrated ability to manage a book of clients independently, with full ownership of outcomes.\nWhat helps you stand out\nExperience working in cross-border payment businesses such as remittance companies, PSPs, neobanks, or payment infrastructure companies.\nDemonstrated understanding of FX markets and trading operations.\nBackground in B2B client success or sales with exposure to account management or sales cycles\nBusiness-level Mandarin proficiency.\n\n What We Offer\nCompetitive salary and benefits package.\nEquity in a rapidly growing company.\nOpportunity to work in a fast-paced startup at the forefront of fintech innovation.\nOpportunity to make a significant impact on global financial infrastructure\nCollaborative work culture with emphasis on personal and professional growth.\nWe are committed to building a diverse and inclusive workplace. 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