{"id":2486677,"url":"https://alion.io/job/openfx-client-success-latam","title":"Client Success, LATAM","company":{"id":6134,"name":"OpenFX","domain":"openfx.com","url":"https://alion.io/company/openfx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":16,"ghost_share":0,"stale_share":0.313,"repost_share":0,"time_to_fill_p50_days":131,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":639},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"Google Workspace","optional":false},{"name":"Notion","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-13T21:27:11Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T15:18:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\nOpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team brings experience at companies such as J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium, Visa, Mastercard and others. We're backed by Accel, Lightspeed, M13, Northzone, Pantera, and other top-tier investors.\nAbout the Role\nWe are hiring a Client Success, LatAm to join our Latin America go-to-market team in Miami, reporting to the Head of Client Success, LatAm. You will own the day to day relationship for a portfolio of institutional clients, including payment companies, PSPs, fintechs, and digital asset platforms, and help them move more of their cross-border flow through OpenFX.\nThe role blends full ownership with close support. Roughly 60% of your time goes to running your own book of growing accounts end to end, and about 40% goes to supporting our largest Latin America relationships alongside the Head of Client Success. You will work daily with Sales, Trading Operations, Product, Compliance, and RevOps.\nWhat You'll Do\nOwn a portfolio of institutional clients as their primary point of contact so every account has a clear owner and a relationship that keeps getting stronger.\nBuild and run an account growth plan for each client so you understand their business model, priorities, and where more of their FX flow can come to OpenFX.\nGrow transaction volume by helping clients optimize their FX flows, pricing, and settlement setup so they trade more, and more often, on our platform.\nMonitor client health and trading activity so you spot slowdowns early and bring accounts back before they go quiet.\nExpand accounts through upsell and deeper product use so fast-growing clients become some of our largest relationships.\nOwn the cross-sell pipeline for new currency pairs and products as they launch globally so clients adopt more of the platform.\nPrice thoughtfully and escalate exceptions early so growth stays profitable.\nSupport our largest Latin America accounts on trades, settlement, pricing, and new product setup, partnering with Trading Ops and Product so issues get solved fast and client feedback shapes the roadmap.\nBuild and maintain a structured playbook for long-tail accounts so coverage stays consistent as the book scales.\nUse AI to automate routine workflows and surface client insights, working with RevOps, so the team spends more time on high-value client conversations.\nWhat You Should Bring\n3+ years in fintech or financial services, and 7+ years of total experience across account management, sales, consulting, or business operations.\nFluent in Spanish AND Portuguese\nWorking knowledge of payments and FX, including how cross-border flows, settlement, and pricing fit together.\nA track record of managing and growing a book of clients independently, with full ownership of outcomes.\nConfidence negotiating pricing and volume with senior client stakeholders.\nComfort with data: you use CRM and analytics tools to understand client health and decide where to spend your time.\nExperience building repeatable account management systems for a large portfolio, not just a handful of top clients.\nAdvanced fluency with AI tools such as Claude, applied as a core part of how you work every day.\nClear, candid communication in writing and in person, including raising risks to leadership early.\nStrong working relationships with Product, Operations, and Compliance teams, and the ability to get things prioritized for your clients.\nA high degree of trust, comfort with ambiguity, and a bias for action. You own outcomes, not activity. Fluency with Google Workspace, Slack, and Notion. Based in or willing to relocate to Miami.\nEven Better\nExperience at a remittance company, PSP, neobank, or payment infrastructure company.\nA strong understanding of FX markets and trading operations.\nFamiliarity with stablecoins and US payment rails such as ACH, Fedwire, and RTP.\nWhat We Offer\nCompetitive salary and benefits package.\nEquity in a rapidly growing company.\nOpportunity to work in a fast-paced startup at the forefront of fintech innovation.\nOpportunity to make a significant impact on global financial infrastructure.\nCollaborative work culture with emphasis on personal and professional growth.\nWe are committed to building a diverse and inclusive workplace. 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