{"id":555279,"url":"https://alion.io/job/opengov-director-professional-services","title":"Director, Professional Services","company":{"id":7282,"name":"OpenGov","domain":"opengov.com","url":"https://alion.io/company/opengov","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":10,"ghost_share":0.1,"stale_share":0.5,"repost_share":0.2,"time_to_fill_p50_days":37,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T17:16:26Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-28T06:20:59Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":49},"description":"OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.\nJob Summary:\nThe Director of Professional Services leads a team of Project Managers\nand implementation experts responsible for implementing OpenGov solutions on time, on\nbudget, and with high customer satisfaction. The role owns delivery predictability and\nportfolio profitability across a defined product vertical, enabling project managers to\nforecast and deliver accurately and enabling implementation analysts and consultants to\ndeliver quality configuration, training, testing, and user acceptance.\nThe Director partners closely with Product Management and Engineering to translate\nimplementation reality into product direction, to reduce the manual effort required to\nstand up a customer, and to stand up engineering-led custom solutions where the\nstandard product does not yet meet a customer commitment. The Director also serves as\nexecutive sponsor on projects within their portfolio.\nThis is a role for someone who can hold two responsibilities at once: run a disciplined\ndelivery organization against hard financial targets, and shape what gets built so that\ndelivery gets easier and the product continues to grow with our customers.\nResponsibilities:\nDelivery Leadership and Operational Excellence\nLead a team that achieves results and delivers intended, measurable outcomes for the business and for our customers.\n\nLead project managers with the operational rigor that drives predictability in scope, schedule, and effort.\n\nEnable project managers with the tools, standards, and skills to set scope, timeline, and deliverables for successful deployments across multiple customers simultaneously.\n\nEnable implementation analysts and consultants with the tools and skills to identify needs, configure and test solutions, and train customers effectively.\n\nOwn forecast accuracy for the portfolio, including hours to complete, revenue recognition timing, and go-live dates.\n\nEstablish command and control of project delivery, internally and externally, when projects are escalated.\n\nIdentify early signs of project and customer risk and devise risk response strategies that keep teams moving forward.\n\nSet the expectation that the team works AI-first: apply AI tooling to scoping, configuration, testing, documentation, status reporting, and knowledge capture, and measure the hours it returns to the portfolio.\n\nLead the ongoing enhancement and codification of OpenGov’s project delivery methodology so that improvements persist beyond any single project or person. Portfolio Financial Ownership\n\nManage P&L for portfolio profitability, including margin, utilization, and hours-over-budget performance.\n\nDrive efficiency gains during implementation so customers realize time to value as quickly as possible.\n\nEnsure proper resource planning against a rolling forecast.\n\nParticipate in the sales process as needed to ensure proper scoping, resourcing, and deliverability of what is being sold.\n\nProduct and Engineering Partnership\nServe as the delivery organization’s primary voice into Engineering partners for the assigned vertical, bringing structured, evidence-backed input rather than anecdote.\n\nConvert implementation friction into a prioritized product signal: quantify where configuration effort, workarounds, and repeated custom work are consuming hours, and translate that into concrete product requests with supporting delivery data.\n\nParticipate in roadmap and planning cycles as a standing partner, advocating for the configurability, extensibility, and deployment tooling that reduce services effort per customer.\n\nProvide field validation for in-development features by coordinating design partners, early adopters, and pilot deployments within the portfolio, and by returning clear, timely feedback to product teams.\n\nTrack and report the delivery impact of shipped product improvements, including reduction in implementation hours, shortened time to go-live, and lower escalation volume.\n\nHelp shape release readiness from a delivery standpoint, ensuring that documentation, enablement, and migration paths exist before a feature reaches customers at scale.\n\nCustomer and Executive Engagement\nServe in an executive sponsor role and travel to customer sites to solidify relationships and ensure projects remain on track.\n\nBuild strong cross-functional and customer relationships that hold up under pressure during escalations.\n\nProduce key customer references through high quality of delivery.\n\nPartner with cross-functional teams to secure required resources and to set appropriate expectations with internal and external stakeholders.\n\nTeam Leadership\nInspire and persuade the team to buy into the overall company vision and to deliver a high standard of customer satisfaction.\n\nBuild and develop a high-performing team: cultivate top talent, coach for growth, and take swift, fair action on underperformance while sustaining trust and collaboration.\n\nAct like an owner. Navigate business challenges and opportunities to deliver productive outcomes, and demonstrate commitment to the organizational mission, vision, and culture.\n\nRequirements and Preferred Experience:\nRequired\nMinimum of five years leading professional services delivery teams in a SaaS environment, including direct P&L ownership.\n\nDemonstrated experience driving an AI-first mentality across a delivery team: identifying where AI can remove manual effort from implementation, configuration, documentation, and reporting, and holding the team accountable for actually adopting it rather than treating it as optional.\n\nTrack record of partnering with Product and Engineering organizations to influence roadmap priorities using delivery data.\n\nExperience scoping and delivering custom or configured solutions in coordination with engineering teams, including managing the commercial and support implications of that work.\n\nStrong analytical thinking, a systems perspective, and diligent process analysis skills.\n\nStrong initiative and innovative thinking, with the ability to work in detail and translate findings into a big-picture view.\n\nAbility to adapt to a rapidly changing product and respond strategically to customer needs.\n\nExperience building high-performing teams and managing performance directly. Experience with risk mitigation, risk management, and escalation handling.\n\nComfort working with delivery and product data directly, including utilization, effort, and escalation reporting.\n\nCommunicate with confidence and credibility at the executive level, internally and with customers.\n\nComfortable using AI-native tools to accelerate workflows and improve efficiency. Preferred\n\nExperience with government processes, protocols, and use cases applicable to our software.\n\nFamiliarity with software development practices and release cycles sufficient to engage credibly with engineering teams on scope and feasibility.\n\nExperience defining the boundary between product capability and services delivery in a growing SaaS organization.\n\nCompensation:\nChicago, IL: $180,000 - $200,000\nOn target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.\nThe final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.\nWhy OpenGov?\nA Mission That Matters.\nAt OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.\nOpportunity to Innovate\nThe next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.\nA Team of Passionate, Driven People\nThis isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.\nA Place to Make Your Mark\nWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.\nBenefits That Work for You\nEnjoy an award-winning workplace with the benefits to match, including:\nComprehensive healthcare options for individuals and families\n\nFlexible vacation policy and paid company holidays\n\n401(k) with company match\n\nPaid parental leave, wellness stipends, and HSA contributions\n\nProfessional development and growth opportunities\n\nA collaborative office environment with weekly catered lunches.","description_format":"text","description_chars":9931,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible vacation policy","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Digital Government","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-08T20:45:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 5","filings_12m":11,"filings_prev_12m":21,"green_card_filings_12m":5,"median_offered_wage_usd":137188,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.537,"p_room":0.55,"age_days":49,"expected_fill_days":37,"reasons":["conf:4","stale_co","velocity","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":false},"html_url":"https://alion.io/job/opengov-director-professional-services","json_url":"https://alion.io/job/opengov-director-professional-services.json","meta":{"generated_at":"2026-10-28T06:23:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8394,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7282},"rest":"https://alion.io/mcp/rest/get_company?id=7282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopengov-director-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopengov-director-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopengov-director-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opengov-director-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopengov-director-professional-services"}]}