{"id":1117685,"url":"https://alion.io/job/opengov-manager-ii-professional-services-2","title":"Manager II, Professional Services (Implementation)","company":{"id":7282,"name":"OpenGov","domain":"opengov.com","url":"https://alion.io/company/opengov","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":10,"ghost_share":0.1,"stale_share":0.5,"repost_share":0.2,"time_to_fill_p50_days":37,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":152000,"currency":"USD","period":"year","gross":null,"usd_annual":152000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-22T15:40:22Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-28T19:43:10Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":36},"description":"OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.\nJob Summary\nOpenGov is modernizing the way government operates - and our Professional Services team is at the center of every successful customer deployment. The Manager II, Professional Services leads a team of Implementation Analysts and Consultants, owning delivery quality, team performance, and portfolio-level outcomes across a complex and growing book of business. Operating with significant autonomy, this role translates delivery strategy into scalable operational processes, drives cross-functional alignment with Sales, Product, and Customer Success, and builds the team capabilities needed to deliver exceptional implementations at scale. The ideal candidate brings deep technical acumen, a track record of developing high-performing teams, and the leadership presence to influence outcomes well beyond their direct team.\nResponsibilities\nOwn end-to-end delivery performance for a team of Implementation Analysts and/or Implementation Consultants - including hiring, onboarding, performance management, and career development.\n\nTranslate functional delivery plans into operational processes, establishing and evolving implementation standards, methodology, and quality benchmarks across the team.\n\nDrive portfolio health by tracking team utilization, delivery metrics, and project risk - taking proactive, decisive action to protect customer and business outcomes.\n\nServe as the escalation point for complex implementation challenges, including data transformation, platform configuration, and cross-product workflow design, applying sound judgment to drive timely resolution.\n\nLead cross-functional alignment with Sales, Product, Engineering, and Customer Success to improve delivery quality, set accurate customer expectations, and surface and resolve systemic issues.\n\nPartner with customers at all organizational levels to understand pain points, translate requirements into implementation strategy, and ensure a high-satisfaction experience from kickoff through go-live.\n\nIdentify portfolio-wide patterns and proactively develop scalable solutions - process improvements, tooling enhancements, or methodology updates - that reduce friction and improve delivery efficiency.\n\nChampion team culture, accountability, and continuous development, creating an environment where analysts and consultants are set up to grow and deliver their best work.\n\nContribute to PS operational strategy by sharing insights, influencing delivery methodology, and participating in cross-functional initiatives that drive scalable growth.\n\nSupport recruiting, onboarding, and ramp planning to build team capacity in alignment with pipeline and business demand.\n\nRequirements and Preferred Experience\nBachelor's degree in a related field, or equivalent work experience.\n\n5+ years of project delivery experience in a SaaS or technology implementation environment, or equivalent.\n\nDemonstrated people management experience including performance management, coaching, and team development is required.\n\nProven track record managing complex, multi-project portfolios with a high degree of customer-centricity and accountability for outcomes.\n\nStrong technical acumen: ability to understand and advise on data preparation, system configuration, workflow logic, and product architecture in a customer-facing context.\n\nExperience engaging with customers at all organizational levels - from end users to executive stakeholders - with professionalism and strong business judgment.\n\nExcellent verbal and written communication skills; able to build trust with internal teams, cross-functional partners, and external customers.\n\nStrong analytical thinking and systems orientation - able to model complex customer workflows and develop resolution strategies for non-routine implementation challenges.\n\nDemonstrated ability to make sound decisions in ambiguous situations while balancing competing priorities, customer needs, and resource constraints.\n\nAbility to travel approximately 25% of the time.\n\nPreferred Experience:\nExperience delivering implementations for government agencies or in regulated public-sector environments.\n\nFamiliarity with government budgeting, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related domains.\n\nStrong Excel skills, including VLOOKUP, pivot tables, and data formatting; experience with ETL tools or workflow automation is a plus.\n\nCompensation:\nChicago, IL: $135,000 - $152,000\nOn target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.\nThe final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.\nWhy OpenGov?\nA Mission That Matters.\nAt OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.\nOpportunity to Innovate\nThe next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.\nA Team of Passionate, Driven People\nThis isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.\nA Place to Make Your Mark\nWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.\nBenefits That Work for You\nEnjoy an award-winning workplace with the benefits to match, including:\nComprehensive healthcare options for individuals and families\n\nFlexible vacation policy and paid company holidays\n\n401(k) with company match\n\nPaid parental leave, wellness stipends, and HSA contributions\n\nProfessional development and growth opportunities\n\nA collaborative office environment with weekly catered lunches.","description_format":"text","description_chars":7379,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible vacation policy","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Digital Government","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-22T17:22:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 5","filings_12m":11,"filings_prev_12m":21,"green_card_filings_12m":5,"median_offered_wage_usd":137188,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.563,"p_room":0.75,"age_days":35,"expected_fill_days":37,"reasons":["conf:4","stale_co","velocity","win:late"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":152000,"is_top_pay":true},"html_url":"https://alion.io/job/opengov-manager-ii-professional-services-2","json_url":"https://alion.io/job/opengov-manager-ii-professional-services-2.json","meta":{"generated_at":"2026-10-28T23:39:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32445,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7282},"rest":"https://alion.io/mcp/rest/get_company?id=7282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopengov-manager-ii-professional-services-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopengov-manager-ii-professional-services-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopengov-manager-ii-professional-services-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opengov-manager-ii-professional-services-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopengov-manager-ii-professional-services-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1117685}},{"tool":"search_jobs","arguments":{"company":"opengov.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1117685},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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