{"id":2291816,"url":"https://alion.io/job/opengov-technical-support-specialist","title":"Technical Support Specialist","company":{"id":7282,"name":"OpenGov","domain":"opengov.com","url":"https://alion.io/company/opengov","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T18:30:26Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T08:17:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.\nJob Summary:\nThe Technical Support Specialist plays a pivotal role in fostering OpenGov's business growth. You'll connect with government leaders across the country, training and supporting them in OpenGov products to transform how they serve their communities. The ideal candidate should possess a technical degree (Computer Science degree preferred), be energized by analytical problem solving, and be interested in learning about and using AI to solve complex problems.\nThis entry-level position is designed for individuals eager to learn and grow within a fast-paced environment. You’ll receive hands-on training, mentorship, and clear pathways for advancement.\nThe Technical Support Specialist provides our customers omni-channel support via Phone, Chat, Web, and Email. The Technical Support Specialist independently manages their case backlog by assessing, analyzing, and providing technical expertise towards resolution while delivering high customer satisfaction. This position also requires providing technical guidance up to including impromptu software training.\nThis position will be in-shift, and after fully trained on the product and support operations, become 3rd Shift, remote. Training will occur in our Pune Office during standard IST hours. Remote is implied until such time when business operations permit 3rd Shift in Office.\nResponsibilities:\nProvide customer technical support via omnichannel interactions in order to achieve key performance goals, ensuring customer interactions are addressed in a timely and accurate manner and meeting or exceeding service levels.\n\nUtilize service management system (Salesforce Service Cloud) for case management by providing adequate log notes, timely case updates, and work towards First Contact Resolution (FCR) for incoming inquiries to Support.\n\nIndependently assess and prioritize incoming cases, applying technical judgment to determine appropriate resolutions or escalations.\n\nTriage customer reported incidents for severity, urgency and content to ensure consistency and quality.\n\nPerform research across various tools to determine if the incident is a known issue or defect.\n\nTroubleshoot a wide range of technologies and replicate incidents versus the expected results and document steps to reproduce.\n\nProvide technical guidance and software training to customers and internal teams, influencing best practices and support strategies.\n\nContribute to the existing knowledge base to support customer self-service and training.\n\nJob Title: Technical Support Specialist\nSupport Tier/Level: 1\nParticipate in scheduled training sessions to learn internal and proprietary technologies.\n\nUtilizing AI tools to service more customers faster with higher quality.\n\nRequirements and Preferred Experience:\nExperience in working with/troubleshooting: Data Management, ETLWorks pipeline, API data failures, CSS Coding, and/or AP Invoicing, Utility Billing, Budgeting or Procurement Products/Software\n\nInterest in building strong interpersonal, written and verbal communication skills required.\n\nStrong technical aptitude to problem solve and understand complicated problem statements required.\n\nAbility to develop and maintain clear documentation for triaging, responding to, troubleshooting, and resolving issues.\n\nExcellent organizational, time-management, and prioritization skills required.\n\nAbility to collaborate and thrive within a team environment required.\n\nAbility to learn new technologies and concepts quickly required.\n\nAbility to handle multiple competing priorities required.\n\nMust be able to work specific shifts to provide support during business hours required.\n\nParticipate in rotating on-call after business hours support required.\n\nExperience or interest in using AI\n\nWhy OpenGov?\nA Mission That Matters.\nAt OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.\nOpportunity to Innovate\nThe next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.\nA Team of Passionate, Driven People\nThis isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.\nA Place to Make Your Mark\nWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.\nBenefits That Work for You\nEnjoy an award-winning workplace with the benefits to match, including:\nComprehensive healthcare options for individuals and families\n\nFlexible vacation policy and paid company holidays\n\n401(k) with company match\n\nPaid parental leave, wellness stipends, and HSA contributions\n\nProfessional development and growth opportunities\n\nA collaborative office environment with weekly catered lunches.","description_format":"text","description_chars":6410,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible vacation policy","Growth opportunities","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Digital Government","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-11T19:17:34Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/opengov-technical-support-specialist","json_url":"https://alion.io/job/opengov-technical-support-specialist.json","meta":{"generated_at":"2026-10-13T11:49:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7282},"rest":"https://alion.io/mcp/rest/get_company?id=7282"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopengov-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopengov-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopengov-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/opengov-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopengov-technical-support-specialist"}]}