{"id":2880850,"url":"https://alion.io/job/openlane-account-coordinator-2","title":"Account Coordinator","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":402},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":false}],"status":"live","first_seen_at":"2026-10-19T22:45:11Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T07:15:30Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful. \nWe’re a technology company building the world’s most advanced-and uncomplicated-digitalmarketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\nWe’re Looking For:\nWe are seeking an Account Coordinator with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for coordinating fleet & rental accounts. You will also support the redemption process for repo units, including liaison with the national accounts team and local customers to support the vehicle and personal property redemption process. In this role, you will have the opportunity to drive a positive customer experience, coordinate the administrative tasks with your accounts, and have an opportunity to gain sales experience as we seek to grow our local fleet accounts.\nYou Are:\nOrganized. You will manage a range of accounts, ensuring customer SLA’s are consistently met and manage communication flow.\n\nTeam Oriented. You will partner with our other team members, including sales, administration, and accounting to maintain and grow our account portfolio.\n\nPatient. You will interact with those that have had a vehicle repossessed, and will help them navigate the redemption process with patience.\n\nYou Will:\nCoordinate the inventory and sale of local commercial and fleet vehicles by: entering data into the system, taking vehicles out of leasing, transmitting data to customers computer systems, selecting vehicles to be featured on the internet, generating sales agreements and determining vehicle line ups\n\nEnsure sales vehicles meet specifications by: receiving condition reports, assessing and obtaining authorization for repairs and preparing necessary work order forms\n\nNegotiating sale of pending bids as per customer service level agreements\n\nAssisting with transportation logistic requests and billing\n\nGenerates/prepares reports by gathering data from computerized systems (i.e. inventory reports and sales summary)\n\nCoordinate the vehicle redemption process in accordance with customer and company requirements\n\nSupporting related customer service requirements; which may include answering calls, greeting walk in customers, taking payments, and processing requests\n\nEnsuring customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner\n\nManually or electronically entering new data in an accurate and timely manner, including vehicle information, registrations and other documents\n\nMay be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems\n\nSupport other administrative tasks, including sale day functions, as required\n\nOther duties as assigned\n\nMust Haves:\n1-2 Years’ of related experience or education in account coordination\n\nTech-savvy, and comfortable using Google Suite\n\nStrong customer service and communication skills\n\nExcellent organizational and time management skills\n\nNice to Haves:\nPrior experience in account management / business development\n\nPrior experience within the automotive remarketing industry\n\nExperience with AMS, VTrace, and other OPENLANE systems\n\n Sound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4605,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-19T22:45:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":36,"reasons":["conf:3","velocity","win:early","comp:junior,brand,attention"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/openlane-account-coordinator-2","json_url":"https://alion.io/job/openlane-account-coordinator-2.json","meta":{"generated_at":"2026-10-25T14:58:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-account-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-account-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-account-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-account-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-account-coordinator-2"}]}