{"id":3891417,"url":"https://alion.io/job/openlane-ai-ops-engineer","title":"AI Ops Engineer","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":13,"ghost_share":0,"stale_share":0.231,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-07T05:47:08Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Claude Code","optional":false},{"name":"Cursor","optional":false},{"name":"Gemini","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Grok","optional":false},{"name":"IAM","optional":false},{"name":"Least Privilege","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Okta","optional":false},{"name":"OpenAI","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"OpenLane","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"TypeScript","optional":false},{"name":"AWS Bedrock AgentCore","optional":true},{"name":"ClickHouse","optional":true},{"name":"FinOps","optional":true},{"name":"JavaScript","optional":true},{"name":"Next.js","optional":true},{"name":"OWASP Top 10","optional":true},{"name":"PostgreSQL","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-11-06T21:30:32Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T02:52:04Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful. \nWe’re a technology company building the world’s most advanced-and uncomplicated-digitalmarketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWe're Looking For:\nOPENLANE employees across engineering, finance, marketing, sales and operations use AI tools every day, and those tools are already saving thousands of hours a year. The AI-Ops team keeps them available, secure and cost-controlled. As an AI-Ops Engineer, you will administer our enterprise AI platforms, support the employees who use them, and automate the provisioning, governance and spend controls behind them. You will also own Waybuilder, our internal site for tracking AI adoption, AI spend and engineering metrics, and administer Linear, our work-tracking platform.\nPlatforms you will own include Claude (Enterprise, Claude Code, Cowork, Claude Design), ChatGPT Enterprise and the OpenAI API and Codex, ChatGPT dots, Grok and Grok bots, Cursor, and Gemini, plus the connectors, MCP servers and agents built on top of them.\nWhat You'll Do:\nPlatform administration\nManage the seat lifecycle for each AI platform: provisioning, deprovisioning, license true-ups and reclaiming unused seats.\nOwn identity integration with Okta: SSO, SCIM, access groups and the ESS request workflow.\nConfigure workspace, org and project settings, including model access, data retention, connectors and plugins.\nAdminister AI code review and agent tooling across GitHub orgs, such as Codex AutoPR, Cursor Bugbot and Claude Code.\nTrack vendor releases and roll out new models and features with clear communication to users.\nAdminister Linear, including workspace settings, integrations, and testing and rolling out AI features such as Linear Loops.\nEmployee support and enablement\nRun the #ai-support channel as the tier-2 support function, triaging 50+ requests a month and meeting a published SLA.\nDiagnose access, SSO, connector, MCP, API key and usage-limit problems, and escalate to vendors when needed.\nWrite and maintain setup guides, an approved-tools list and FAQs so employees can help themselves.\nSupport AI champions and programs such as AI Wins and the AI Cookbook.\nGovernance, security and cost\nBuild and run spend controls: per-user and per-project budgets, model gating, usage dashboards and a monthly seat and spend report.\nProduce the monthly AI billing report for Finance: cost per user, team and business unit across every AI platform, reconciled to vendor invoices.\nRun intake for new AI tools, connectors and MCP servers with Security, Legal and the AI Committee, and track each request to a decision.\nRemove long-lived API keys in favor of SSO, OAuth and workload identity federation.\nFind and address shadow AI: personal accounts on work identities, unapproved tools and unmanaged bots or agents.\nMaintain an inventory of company bots, custom GPTs, Grok bots and agents, with owners and data access.\nWaybuilder and automation\nAutomate repetitive admin work with vendor admin APIs, infrastructure as code and CI pipelines.\nUse AI agents to do the work where it is safe, with review and audit trails.\nOwn the Waybuilder site end to end: feature requests from engineering and product teams, bug fixes, code review and releases.\nKeep its data feeds accurate, including usage and cost data from OpenAI, Claude, Bedrock and Codex, and people data from Okta and Workday.\nOperate its AWS infrastructure with Terraform, and close its security and reliability backlog: least-privilege IAM, database hardening, credential rotation, runbooks and SLOs.\nMust Have's:\n3+ years in SRE, DevOps, IT systems administration or platform engineering.\nHands-on administration of SaaS platforms at enterprise scale, including SSO and SCIM with Okta or a similar identity provider.\nScripting in Python, TypeScript or Bash, and experience calling REST admin APIs.\nWorking knowledge of GitHub org administration, GitHub Actions and OIDC.\nHands-on AWS experience (ECS, RDS, S3, Lambda, IAM, Secrets Manager) and Terraform.\nDaily use of LLM tools such as Claude, ChatGPT or Cursor, and an understanding of prompts, context, tokens, models and agents.\nClear written communication and patience supporting non-technical users.\nSound judgment about data security, credentials and cost.\nNice to Have's:\nAdministration of Claude Enterprise, ChatGPT Enterprise, the OpenAI platform, Cursor Business or Gemini for Workspace.\nExperience building or securing MCP servers and connectors.\nExperience with AWS Bedrock and AgentCore; AWS certifications.\nWeb development in TypeScript with Next.js and React, and data work in ClickHouse or PostgreSQL.\nFinOps or SaaS license management experience.\nFamiliarity with AI security guidance such as the OWASP Top 10 for LLM and agentic applications.\nWhat Success Looks Like:\nYou own administration for at least two major AI platforms, with documented runbooks.\nEvery support request gets a response; 95% get one within 4 business hours.\nSpend controls and a monthly seat and spend report are in place for each platform.\nA published approved-tools list and an intake process with tracked decisions.\nManual admin tasks such as seat changes and repo enablement are automated.\nWaybuilder has documented runbooks and SLOs, accurate spend data for every platform, and no open critical security tickets.\n What We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\n Sound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":6708,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-06T21:30:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":197500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/openlane-ai-ops-engineer","json_url":"https://alion.io/job/openlane-ai-ops-engineer.json","meta":{"generated_at":"2026-11-07T13:08:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15478,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-ai-ops-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-ai-ops-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-ai-ops-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-ai-ops-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-ai-ops-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3891417}},{"tool":"search_jobs","arguments":{"company":"openlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3891417},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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