{"id":2110891,"url":"https://alion.io/job/openlane-arbitration-coordinator","title":"Arbitration Coordinator","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":8841},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"OpenLane","optional":false}],"status":"live","first_seen_at":"2026-10-08T22:14:48Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T03:34:25Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful. \nWe’re a technology company building the world’s most advanced-and uncomplicated-digitalmarketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\nWe're Looking For:\nThe Arbitrations Coordinator plays an important role assisting\nthe team in various duties with the objective of delivering a high level of customer service and maintaining customer loyalty.\nAs the Arbitration Coordinator, you will be responsible for researching and verifying information; gathering, evaluating and analyzing data and preparing case resolutions, summaries and/or comments to arbitration cases within a CRM database. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.\nThe Arbitrations Coordinator collaborates with team members in other departments and has no direct reports\nYou Are:\nCustomer-Oriented: You will maintain communication with customers regarding arbitration status and timing.\nDetail-Oriented: You will maintain accurate and complete files on all customer claims, complaints, and resolution details.\nKnowledgeable: You will retain and communicate arbitration policies and advise customers of relevant legislation related to the sale of goods.\nCollaborative: You will work closely with internal teams and sales to ensure continuity of service.\nYou Will:\nDistribute new incoming arbitration claims, handling incoming phone calls and assigning online customer cases.\nRequests and reviews evidence such as pictures, estimates, witness statements, etc. from both parties.\nAssisting team with follow up calls to dealers and reminding dealers of the arbitration rules.\nInvestigates and coordinates the resolution of arbitration claims submitted by customers.\nInterprets and applies OPENLANE Terms and Conditions in a fair and impartial manner.\nCommunicates with customers and clients to discuss the validity of the claim.\nProvide excellent customer service and offers options to improve buyer experience.\nOther projects and tasks as assigned.\nWho You Will Work With:\nReporting to the Sr. Arbitration Manager, this role will collaborate with Arbitration Specialists/Representatives and the Sales team.\nMust Have's:\nHigh School Diploma or equivalent.\nExperience with dispute resolution or automotive, mechanical, or body shop environments.\nStrong verbal and written communication and effective report writing skills.\nWorking knowledge of Google applications including Sheets, Docs, and Gmail.\nSuperior dispute resolution orientation and strong organizational skills.\n\nNice to Have's:\nBachelor’s degree.\nAuto auction experience or specific experience with automobile brands and equipment.\n Sound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4091,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-08T22:14:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":197500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/openlane-arbitration-coordinator","json_url":"https://alion.io/job/openlane-arbitration-coordinator.json","meta":{"generated_at":"2026-10-12T09:08:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13690,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-arbitration-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-arbitration-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-arbitration-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-arbitration-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-arbitration-coordinator"}]}