{"id":3300266,"url":"https://alion.io/job/openlane-commercial-accounts-program-manager-2","title":"Commercial Accounts Program Manager","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brampton, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":70000,"max":80000,"currency":"CAD","period":"year","gross":null,"usd_annual":57051},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":false},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-26T23:28:31Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T19:53:10Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful.\nWe’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWe’re Looking For:\nWe are seeking a Commercial Accounts Program Manager with experience in B2B client relationship management and client advocacy within the automotive inspection sector. You will be part of the OPENLANE Canada Inspections team responsible for delivering best-in-class inspection services, technical data integrations, and operational excellence for key commercial account partners. You will be involved in leading client meetings and collaborating cross-functionally with Product, IT, and Operations teams. The ideal candidate will have 3+ years of account management experience in the automotive industry.\nYou Are:\nClient-Centric: You build deep, trusted relationships with major account partners and advocate fiercely for their technical and operational needs.\nData-Driven & Analytical: You comfortably monitor, track, and report on SLA metrics and KPIs to continuously elevate service levels.\nCollaborative Solutions-Finder: You seamlessly bridge internal operations, and client teams to resolve complex technical or process challenges.\nEffective Communicator: You possess exceptional public speaking and interpersonal skills to lead business reviews and strategic demonstrations with executive stakeholders.\nProactive & Results-Oriented: You identify workflow bottlenecks, implement productivity tools, and drive continuous operational optimization.\nYou Will:\nAct as the primary point of contact and advisor for assigned client partnerships regarding all inspection services rendered.\nLead client meetings including onboarding/implementation, business reviews, SLA status updates, and technology/inspection demonstrations.\nMaintain, monitor, and report on accurate monthly SLA metrics and KPIs, utilizing data insights to drive client forecasting and service enhancements.\nCollaborate cross-functionally with internal operations, Product, and IT teams to translate client technical requirements into actionable development items.\nOptimize operational workflows, manage escalated client issues or disputes, and implement process improvements to maximize overall efficiency.\nProvide strategic feedback and market intelligence to executive leadership regarding client trends, industry changes, and service opportunities.\nDeliver timely, professional correspondence (calls, video conferences, and emails) for all internal and external client requests.\nWho You Will Work With:\nReporting to the Sr. Manager, Commercial Operations, this role will collaborate with internal Operations, Inspections Product, IT, and Client Executive Leadership on a daily/weekly basis.\nWhere You Work:\nYour work is performed as a Remote employee (based in Toronto / GTA preferred).\nMust Have’s:\n3+ years of account management experience.\n3+ years of automotive industry experience.\nBachelor’s degree or equivalent industry experience.\nProven capability in managing B2B account partnerships, client onboarding, and SLA/KPI monitoring.\nStrong understanding of B2B data integrations, APIs, SaaS, and PaaS.\nExceptional verbal and written communication, presentation, and analytical skills.\nNice to Have’s:\nProficiency in Google Workspace and Salesforce CRM.\nBackground in automotive inspection technologies or remarketing services.\nExperience working directly with Product and IT engineering teams on prioritizing development items\n What We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\nSound like a match? Apply Now - We can't wait to hear from you!\nCompensation Range of\nAnnual Salary: $70,000.00 - $80,000.00 CAD(Depending on experience, skill set, qualifications, and other relevant factors.)","description_format":"text","description_chars":5052,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-26T23:28:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:8","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":57051,"is_top_pay":false},"html_url":"https://alion.io/job/openlane-commercial-accounts-program-manager-2","json_url":"https://alion.io/job/openlane-commercial-accounts-program-manager-2.json","meta":{"generated_at":"2026-11-02T02:54:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4431,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-commercial-accounts-program-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-commercial-accounts-program-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-commercial-accounts-program-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-commercial-accounts-program-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-commercial-accounts-program-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300266}},{"tool":"search_jobs","arguments":{"company":"openlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300266},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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