{"id":4278522,"url":"https://alion.io/job/openlane-customer-care-representative-mesa-az-3","title":"Customer Care Representative - Mesa, AZ","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mesa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":true}],"status":"live","first_seen_at":"2026-11-13T19:47:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T19:47:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful. \nWe’re a technology company building the world’s most advanced-and uncomplicated-digitalmarketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\nWho we’re looking for:\nAre you ready to be part of a dynamic team in the automotive industry? We are looking for a Customer Care Representative with experience in providing exceptional customer support and effective communication. You will be involved in assisting customers with shipper orders, maintaining accurate data, and ensuring timely updates. In this role, you will have the opportunity to use your organizational skills, attention to detail, and problem-solving abilities to manage shipper requests and maintain customer satisfaction. The ideal candidate will have experience in account management, customer service, data management, and operational communication.\nWhere You Work:\nYour work is performed as a hybrid employee, with in-office requirements on Tuesdays and Thursdays at our Mesa, AZ.\nYou Are:\nCustomer-Focused.Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.\n\nEffective Communicator.You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.\n\nAdaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology.\n\nResolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.\n\nYou Will:\nMonitor a shared email inbox for new transport orders\n\nConduct Order Entries.\n\nResearch and outreach for missing order information.\n\nEnsure accurate data entry in the interactive platform, addressing discrepancies and updating orders as needed.\n\nProcess and organize inbound shipper requests via phone and email, ensuring timely communication and resolution.\n\nActively enter data into customer spreadsheets throughout the day, keeping records intact and up-to-date for customer review.\n\nPerform other duties as assigned by your Supervisor.\n\nYou Have:\nHigh School Diploma or GED\n\n2+ years of experience in a call center environment\n\nExcellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution.\n\nStrong ability to establish and maintain effective working relationships with co-workers, supervisors, and vendors.\n\nExceptional active listening skills, with the ability to restate and communicate effectively in both written and verbal forms.\n\nProficiency in prioritizing, multitasking, and managing tasks in a fast-paced environment.\n\nProven problem-solving and decision-making skills, with a focus on meeting deadlines.\n\nPreferred Experience: Auction or transportation industry experience.\n\nFamiliarity with Google Suite tools.\n\nNice to Have’s:\nExperience working in a transportation or logistics role.\n\nAdvanced organizational skills with an emphasis on data accuracy and documentation.\n\nPrevious experience in cross-functional team communication.\n\n Sound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4593,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-13T19:47:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":197500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-11-13T23:00:16Z"},"pay":null,"html_url":"https://alion.io/job/openlane-customer-care-representative-mesa-az-3","json_url":"https://alion.io/job/openlane-customer-care-representative-mesa-az-3.json","meta":{"generated_at":"2026-11-13T23:00:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-customer-care-representative-mesa-az-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-customer-care-representative-mesa-az-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-customer-care-representative-mesa-az-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-customer-care-representative-mesa-az-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-customer-care-representative-mesa-az-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4278522}},{"tool":"search_jobs","arguments":{"company":"openlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4278522},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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