{"id":3031059,"url":"https://alion.io/job/openlane-customer-support-backoffice","title":"Customer Support (Backoffice)","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":7,"ghost_share":0,"stale_share":0.429,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":13000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:20:18Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T04:30:33Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful.\nWe’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive Pay\n\nMandatory Benefits: SSS, PhilHealth, Pag-IBIG\n\n13th month pay\n\nPaid Vacation and Sick Leave\n\nBirthday Leave\n\nHMO (available 2 months from start date)\n\nSSS Maternity and Paternity Leave\n\nWhy Join Us?\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\nCompany culture of internal promotions, diverse career paths, and meaningful\nOPENLANE US is an online B2B automobile auction company that allows car dealers in the U.S. to buy and sell cars among each other through an online auction. We are an innovative, technology driven company that is transforming the wholesale automobile business. We are preparing for regional expansion in the U.S.\nResponsibilities and Duties\nHelp with a variety of backoffice tasks.\n\nPerform quality control on vehicle condition reports before posting them in the auctions.\n\nConduct CARFAX Quick Check History, vehicle's actual mileage, trim level, drivetrain, engine, and interior/exterior damages to make sure that it is aligned with what Backlot Cars auction covers to avoid arbitrations.\n\nUpdate transport status of vehicles.\n\nCommunicate with the U.S. backoffice team on a regular basis.\n\nQualifications\nCollege graduate or equivalent work experience\n\n3-5 years of work experience\n\nThe candidate should have a strong academic record\n\nStrong written and verbal English communication skills\n\nExperience in a call center or BPO company is preferable, but not a strict requirement.\n\nSound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":2386,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-21T20:20:18Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/openlane-customer-support-backoffice","json_url":"https://alion.io/job/openlane-customer-support-backoffice.json","meta":{"generated_at":"2026-10-27T17:47:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-customer-support-backoffice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-customer-support-backoffice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-customer-support-backoffice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-customer-support-backoffice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-customer-support-backoffice"}]}