{"id":3352579,"url":"https://alion.io/job/openlane-customer-support-inside-sales-3","title":"Customer Support - Inside Sales","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-27T19:06:32Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T00:20:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful.\nWe’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive Pay\n\nMandatory Benefits: SSS, PhilHealth, Pag-IBIG\n\n13th month pay\n\nPaid Vacation and Sick Leave\n\nBirthday Leave\n\nHMO (available 2 months from start date)\n\nSSS Maternity and Paternity Leave\n\nWhy Join Us?\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\nCompany culture of internal promotions, diverse career paths, and meaningful\nJob Overview\nWe are seeking a motivated and results-driven Inside Sales Representative to support customer acquisition and engagement for our platform. In this role, you will conduct outbound sales outreach, qualify potential customers, and guide prospects through the registration process.\nThe Inside Sales Representative plays a key role in generating leads, maintaining customer relationships, and guiding prospects through the next steps after registration.\nResponsibilities and Duties\nOutbound Sales & Lead Generation\nConduct outbound sales calls to potential customers to introduce the platform and generate interest.\n\nIdentify and qualify leads by assessing customer needs, eligibility, and readiness to register or apply.\n\nGenerate new business opportunities through proactive outreach and follow-up initiatives.\n\nProspect Engagement & Follow-Ups\nFollow up with prospects through phone calls, email, and SMS regarding pending registrations or applications.\n\nMaintain consistent communication with leads to encourage platform sign-ups and engagement.\n\nEducate prospects on the platform’s product features, benefits, and advantages.\n\nCustomer Onboarding Support\nAssist customers in connecting with the appropriate Onboarding Account Executive for account setup and onboarding.\n\nProvide guidance to customers throughout the registration process to ensure a seamless experience.\n\nCRM Management & Sales Tracking\nMaintain accurate records of customer interactions, follow-ups, and sales activities in the CRM system.\n\nTrack lead status, engagement history, and conversion progress.\n\nCross-Team Collaboration\nCollaborate with the registration and support teams to optimize outreach strategies and improve conversion rates.\n\nShare feedback and insights from customer interactions to support continuous improvement of sales processes.\n\nCustomer Support\nProvide excellent customer service by addressing questions related to the registration process and other platform inquiries.\n\nProvide backup customer support when needed to maintain service continuity and ensure a positive customer experience.\n\nQualifications\nPrevious experience in automotive sales, particularly in the used car market, is preferred.\n\nA college diploma or equivalent experience is required. Additional education or training in sales and marketing is a plus.\n\nAt least 5 years of combined sales experience (preferably outbound) and customers service experience\n\nStrong communication and interpersonal skills.\n\nKnowledge of automotive products, features, and industry trends.\n\nAbility to work in a fast-paced sales environment.\n\nProven track record of meeting or exceeding sales targets.\n\nFamiliarity with Salesforce, Five9, and Zoom.\n\nPreferred Skills\nCommunication & Relationship Skills Ability to communicate clearly and persuasively through calls, emails, and messages while actively listening and building trust with prospects.\n\nProspecting & Sales Skills Capability to identify potential customers, perform cold outreach, qualify leads, handle objections, and close deals effectively.\n\nTechnical & CRM Proficiency Familiarity with sales tools and CRM platforms such as Salesforce to manage leads and track lead progress activities.\n\nResilience & Organization Persistence in handling rejection, ability to meet sales targets, strong time management, and maintaining an organized sales pipeline.\n\nSound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4673,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-27T19:06:32Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/openlane-customer-support-inside-sales-3","json_url":"https://alion.io/job/openlane-customer-support-inside-sales-3.json","meta":{"generated_at":"2026-10-29T01:13:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-customer-support-inside-sales-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-customer-support-inside-sales-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-customer-support-inside-sales-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-customer-support-inside-sales-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-customer-support-inside-sales-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3352579}},{"tool":"search_jobs","arguments":{"company":"openlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3352579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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