{"id":1968170,"url":"https://alion.io/job/openlane-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":false},{"name":"Salesforce","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-06T18:10:05Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T03:11:08Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful. \nWe’re a technology company building the world’s most advanced-and uncomplicated-digitalmarketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\nWe’re Looking For:\nA Customer Support Specialist who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues.\nYou Are:\nCustomer Obsessed. You’re someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships\nOrganized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.\nTech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.\nYou Will:\nIdentify, research, and resolve technical and end-user application failures and deficiencies.\nEnsure proper follow-through on all directives, bulletins, and schedules from management.\nWork to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.\nEducate and coach customers on best practices for using OPENLANE products and services.\nDevelop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.\nThoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.\nAssure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.\nServe as a Subject Matter Expert for the design and development of training materials.\nUse analytical and decision-making skills to offer options and resolve problems in a variety of contexts.\nContinuously engage in self-directed learning opportunities to increase functional product knowledge\nDocument known errors, workarounds, procedures, and product-specific information.\nWho You Will Work With:\nReporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings.\nMust Have’s:\nBachelor’s degree or equivalent work experience \n2 + years customer service / contact center experience \nGeneral automotive knowledge \nExperience troubleshooting hardware, software, and network related issues.\nAbility to communicate clearly and concisely, both orally and in writing.\nDemonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity\nStrong analytical, technical and problem-solving skills\nNice to Have’s:\nExperience with Salesforce, Five9, Slack, & Google Suite\nWeb Crawling/Search experience \nAbility to retain knowledge of State/Local/Federal/ Contract Requirements for Role \nAble to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening \nEagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve\n Sound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4620,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-10-06T18:10:05Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":197500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.878,"p_room":1,"age_days":12,"expected_fill_days":36,"reasons":["conf:1","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/openlane-customer-support-specialist-2","json_url":"https://alion.io/job/openlane-customer-support-specialist-2.json","meta":{"generated_at":"2026-10-20T04:23:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-customer-support-specialist-2"}]}