{"id":1532878,"url":"https://alion.io/job/openlane-dealer-relations-coordinator","title":"Dealer Relations Coordinator","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paradise, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":302},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":false}],"status":"live","first_seen_at":"2026-09-30T17:04:55Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-08T22:14:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful. \nWe’re a technology company building the world’s most advanced-and uncomplicated-digitalmarketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive pay\n\nMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)\n\nImmediately vested 401K (US) or RRSP (Canada) with company match\n\nPaid Vacation, Personal, and Sick Time\n\nPaid maternity and paternity leave (US)\n\nEmployer-paid short-term disability, long-term disability, life insurance, and AD&D (US)\n\nRobust Employee Assistance Program\n\nEmployer paid Leap into Service Day to volunteer\n\nTuition Reimbursement for eligible programs\n\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\n\nCompany culture of internal promotions, diverse career paths, and meaningful advancement\n\nWe’re Looking For: We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team and will be responsible for supporting our dealer sales team. This is a full-time, in-office position working Monday through Friday between 8:30am-5pm.\nYou Are:\nCustomer Focused: You work to drive a superior customer experience to ensure dealer satisfaction and build client retention. You also help dealer customers get maximum value from VLC services and marketplace platforms.\nA Proactive Problem-Solver: You can assess and triage immediate customer issues, enabling on-the-spot resolutions to ensure an optimal customer experience.\nTeam Oriented: You partner with other team members, including sales, dealer registration, and accounting, to support customer service needs.\nAn Analytical Negotiator: You utilize market conditions to effectively qualify reserve prices and negotiate sales.\nCurious: You are relentlessly curious, seeking out opportunities to learn about our industry and service offerings to better support customers.\nYou Will:\nManage Customer Relationships: Act as a liaison between all VLC departments , resolve customer concerns effectively , and educate customers on our systems and services. You will also use OPENLANE’s CRM to log calls and run reports.\nCoordinate Auction & Inventory Logistics: Handle all auction-day duties , including assisting with lane placement and performing all tasks related to auction run lists. You will also ensure ancillary services like transport are completed and monitor on-ground inventory to provide marketing recommendations.\nDrive Sales & Financial Processes: Assist in the resolution of \"If Bids\" , facilitate the seller cheque process , and ensure all reserve prices and declarations are accurate.\nCollaborate Internally: Work with the dealer sales team to ensure proper marketing of inventory and with dealer registration to assist with customer sign-ups and information changes.\nPerform Administrative & Strategic Functions: Handle clerical and numerical data processing , monitor VIP customer performance , and track local competition to recommend competitive strategies.\nMust Haves:\nHigh School diploma or equivalent\n1-2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry\nTech-savvy and comfortable using Google Suite\nEffective customer relations, communication, and interpersonal skills\nNice to Haves:\nPrior experience working in automotive remarketing is preferred\nPrior experience with sales management tracking databases, such as Salesforce.com\nExperience with AMS, VTrace, and other OPENLANE systems\nDemonstrated ability to learn, retain and articulate product-related information \n Sound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4413,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-30T17:04:55Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":1,"age_days":7,"expected_fill_days":35,"reasons":["conf:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/openlane-dealer-relations-coordinator","json_url":"https://alion.io/job/openlane-dealer-relations-coordinator.json","meta":{"generated_at":"2026-10-09T02:16:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":74,"day_limit":5000,"remaining_today":4926,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-dealer-relations-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-dealer-relations-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-dealer-relations-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-dealer-relations-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-dealer-relations-coordinator"}]}