{"id":935123,"url":"https://alion.io/job/openlane-operations-manager-2","title":"Operations Manager","company":{"id":16973,"name":"OPENLANE","domain":"openlane.com","url":"https://alion.io/company/open-lane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":13,"ghost_share":0,"stale_share":0.231,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"OpenLane","optional":true}],"status":"live","first_seen_at":"2026-09-15T14:07:39Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-07T02:52:04Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"Who We Are:\nAt OPENLANE we make wholesale easy so our customers can be more successful.\nWe’re a technology company building the world’s most advanced-and uncomplicated-digital marketplace for used vehicles.\nWe’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.\nAnd we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.\nOur Values:\nDriven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.\nRelentless Curiosity. We seek to understand and improve our customers’ experience.\nSmart Risk-Taking. We transform risk into progress through data, experience, and intuition.\nFearless Ownership. We deliver what we promise and learn along the way.\nWhat We Offer:\nCompetitive Pay\n\nMandatory Benefits: SSS, PhilHealth, Pag-IBIG\n\n13th month pay\n\nPaid Vacation and Sick Leave\n\nBirthday Leave\n\nHMO (available 2 months from start date)\n\nSSS Maternity and Paternity Leave\n\nWhy Join Us?\nOpportunities to expand your skill set and share your knowledge across a publicly traded, global organization\nCompany culture of internal promotions, diverse career paths, and meaningful\nOperations Manager (Philippines)\nJOB DESCRIPTION\nWe are looking for a passionate and strong-willed Operations Manager to join our team! This position requires a high level of critical thinking and deep understanding of the industry we support. The candidate should be able to work well in a fast-paced environment and can support an ever-changing industry. As a member of the team, you will report directly to the Director of Operations.\nThe candidate will need to work shifting schedules, ranging from 8:00PM at the earliest or 10:00PM at the latest, from Monday to Friday and follow the holiday schedule of the country of the supported project while still receiving compensation for Philippine holidays.\nJob duties include, but are not limited to:\nOperations Management:\nDriving of retention initiatives and working closely with Process Excellence and requirement to avoid disruptions in Operations\n\nDay-to-day management of operations and related issues impacting operations\n\nRegular cadence of performance reporting to Director of Operations\n\nMonitor, measure, report, and analyze data to identify trends and gaps in performance or process\n\nResponsible for the Performance Management of the Team Leaders within the role's scope\n\nMonitor and take action on any issues related to the Timekeeping system of Team Leaders within the role's scope\n\nAnalyzing of Operations processes and providing improvement recommendations to Director of Operations\n\nEnsuring all company-required training sessions are completed in partnership with the Training team\n\nWorks closely with Training & Quality to ensure processes are documented and SOPs are updated\n\nProvides support to Director of Operations in deployment, implementation, and monitoring of Operations strategies\n\nTeam Development:\nManage, lead, and inspire supported teams, ensuring they regularly meet or exceed performance targets\n\nResponsible for Team Leader development and mentoring\n\nMonitoring of resources' to assess developmental needs to improve performance\n\nHold regular team meetings with direct reports in compliance with the governance framework\n\nConducting of Triad-Coaching sessions with Team Leaders to identify strengths, gaps, and work on overall improvement\n\nStakeholder Management:\n2nd level of escalation for internal and external stakeholders\n\nConducting regular performance reviews with onshore stakeholders\n\nPartners with onshore stakeholders on improving KPI and SLA compliance\n\nCandidates must meet the following requirements:\n3 to 5+ years experience in Operations Management or 6+ years of Lead experience in Operations\n\nExcellent problem-solving skills and analysis skills with strong business acumen\n\nStrong People Management and Stakeholder management skills\n\nExcellent Planning, Organizing, and Execution skills\n\nStrong English-speaking skills.\n\nKeen on working with targets and meeting deadlines.\n\nCollege graduate.\n\nSound like a match? Apply Now - We can't wait to hear from you!","description_format":"text","description_chars":4200,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auctions","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-09-15T14:07:39Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.79,"p_room":0.36,"age_days":52,"expected_fill_days":34,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/openlane-operations-manager-2","json_url":"https://alion.io/job/openlane-operations-manager-2.json","meta":{"generated_at":"2026-11-07T12:57:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":16973},"rest":"https://alion.io/mcp/rest/get_company?id=16973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenlane-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenlane-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenlane-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openlane-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenlane-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":935123}},{"tool":"search_jobs","arguments":{"company":"openlane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":935123},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}