{"id":2370443,"url":"https://alion.io/job/openloop-health-it-helpdesk-technician-ii","title":"IT Helpdesk Technician II","company":{"id":678301,"name":"OpenLoop Health","domain":"openloophealth.com","url":"https://alion.io/company/openloophealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":111000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"HIPAA","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-10-12T15:47:01Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-29T03:51:01Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About OpenLoop\nOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.\nAbout The Role\nOpenLoop is looking for anIT Helpdesk Technician II to join our team onsite at our Dallas location. In this role, you will be responsible for supporting our employees and ensuring smooth daily IT operations. You'll provide first-level technical support, troubleshoot hardware and software issues, and help keep our systems running efficiently.\nWhat You’ll Do:\nProvide Tier 2 and 3 technical support via Slack, email, Zoom, and Jira, resolving hardware, software, and access issues promptly.\n\nOnboard new employees, handling device setup, account provisioning, and tool access with a customer-focused approach.\n\nAdminister and maintain SaaS tools including Okta, Google Workspace, Zoom, Slack, Atlassian, and Office365.\n\nTroubleshoot networking and remote connectivity issues to ensure reliable work-from-home performance.\n\nTroubleshoot integration issues between systems, provision failures\n\nImprove and document helpdesk processes, workflows, and knowledge resources to drive efficiency.\n\nSupport long-term IT initiatives such as infrastructure upgrades, security enhancements, and system integrations.\n\nCollaborate with cross-functional teams to uphold HIPAA, SOC 2, and HITRUST compliance standards.\n\nProactively identify recurring issues and recommend scalable, long-term IT solutions.\n\nOther duties as assigned.\n\nWho You Are:\nBachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.\n\n4+ years of general IT experience, with at least 2 years of macOS and windows enterprise and MDM management (JAMF, Mosyle, or Kandji).\n\nProficient in Okta, Google Workspace, Zoom, Slack, Atlassian (Jira/Confluence), and Office365 Administration.\n\nStrong understanding of cybersecurity principles and experience with IT compliance frameworks (HIPAA, SOC 2, HITRUST).\n\nExcellent communication and customer service skills, with a proactive and empathetic approach to user support.\n\nExperience working in fast-paced or startup environments is highly preferred.\n\nFamiliar with ITIL framework and best practices for incident management and service delivery.\n\nOur Benefits\nIn addition, for salaried positions you would also be eligible for:\nMedical, Dental, and Vision plans\n\nFlexible Spending/Health Savings Accounts\n\nFlexible PTO\n\n401(k) + Company Match\n\nLife Insurance, Pet insurance, and more\n\nOur Company\nWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.\nSound like a good fit? 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