{"id":4171524,"url":"https://alion.io/job/openloop-health-it-lifecycle-management-lead","title":"IT Lifecycle Management Lead","company":{"id":678301,"name":"OpenLoop Health","domain":"openloophealth.com","url":"https://alion.io/company/openloophealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"HIPAA","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Google Workspace","optional":true},{"name":"ITIL","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-12T14:48:39Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T14:53:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About OpenLoop\nOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.\nAbout the Role\nA new hire's first day goes well or badly because of IT. When someone leaves, every hour of lingering access is a security and compliance risk. OpenLoop brings on many kinds of workers every week: W-2 employees, contracted clinicians, outsourced support teams in several countries, as well as various other users. Each one follows a different path today. We're hiring an IT Onboarding Manager to own the full identity and device lifecycle from offer to exit, make every path predictable, and automate as much of it as possible.\nWhat You'll Do\nOwn the end-to-end IT lifecycle. Be accountable for every IT onboarding, getting employees to value in hours not days, role change and offboarding across all worker types, from HR or vendor intake through day-1 readiness and final deprovisioning.\n\nMake day one work, every time. Make sure every new hire has working accounts, the right access and a configured device before they start, and confirm they can log in on day one instead of assuming they can.\n\nClose access fast and cleanly on exit. Run offboarding so access is removed as soon as HR confirms the departure, devices are recovered, shared credentials are rotated, and every step leaves audit-ready evidence.\n\nStandardize intake. Work with HR, and BPO partners so every request arrives structured, complete and tied to a standard role-based access profile instead of a list of names.\n\nAutomate the repeatable work. Partner with IT Systems Engineering to automate account creation, access assignment and deprovisioning, and measure what each automation actually saves.\n\nRun device logistics. Own laptop inventory, ordering, enrollment, shipping and returns for domestic and international hires. Keep returned devices refurbished and ready to reissue so new orders are only placed when needed.\n\nKeep it compliant. Tie application access to HIPAA training and role requirements, run periodic access reviews, and keep documentation ready for audits and client security reviews.\n\nMeasure and report. Track day-1 readiness, time to provision, time to deprovision, error rates and request volume, and use the numbers to decide what to fix next.\n\nKeep the playbooks current. Maintain the SOPs and runbooks in Confluence, and train help desk technicians to run them consistently.\n\nWho You Are\nYou treat onboarding and offboarding as a product, not a pile of tickets. You notice when the same manual step happens fifty times a week and you remove it. You're comfortable working with HR, Security, vendors and executives, you follow up until the job is done, and you see access removal as critical - not admin work.\nRequired Qualifications\n4+ years in IT operations, identity and access management, or end-user services, with direct ownership of onboarding and offboarding.\n\nHands-on administration of an identity provider (Okta heavily preferred), including groups, lifecycle states and SSO-connected app provisioning.\n\nExperience with Apple device management (Kandji / IRU, Jamf or similar) and zero-touch enrollment through Apple Business Manager.\n\nExperience running lifecycle workflows in an ITSM or ticketing platform (Jira Service Management preferred).\n\nPreferred Qualifications\nExperience integrating an HRIS (Rippling or Workday) with an identity provider for automated provisioning.\n\nScripting or automation experience (Okta Workflows, Python, APIs, or AI-assisted tooling).\n\nExperience with Google Workspace administration.\n\nExperience managing global device logistics vendors.\n\nHealthcare, telehealth or high-growth company experience.\n\nRelevant certifications (e.g., Okta Certified Administrator, Jamf / Kandji / IRU, ITIL Foundation).\n\nWorking knowledge of HIPAA and access-control requirements in a regulated environment.\n\nOur Benefits\nIn addition, for salaried positions you would also be eligible for:\nMedical, Dental, and Vision plans\n\nFlexible Spending/Health Savings Accounts\n\nFlexible PTO\n\n401(k) + Company Match\n\nLife Insurance, Pet insurance, and more\n\nOur Company\nWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.\nSound like a good fit? 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