{"id":4290377,"url":"https://alion.io/job/openloop-health-medical-operations-manager","title":"Medical Operations Manager","company":{"id":678301,"name":"OpenLoop Health","domain":"openloophealth.com","url":"https://alion.io/company/openloophealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"CST","utc_offset_min":-6,"utc_offset_max":-6},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:45:05Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T04:43:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About OpenLoop\nOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.\nAbout The Role\nOpenLoop is seeking a Medical Operations Manager to join our dynamic team. In this role, you will support the day-to-day operations of our provider network, acting as a key point of connection between providers and internal teams. This non-clinical, provider-facing role is essential to maintaining operational consistency, provider engagement, and continuity of care across our telehealth programs.\nYou will play an important role in supporting provider workflows, schedules, and operational performance while ensuring providers feel informed, supported, and set up for success.\nWhat You’ll Do:\nMonitor and support provider adherence to schedules, workflows, and operational expectations.\n\nProvide operational coverage during assigned evening and weekend hours (CST) to support provider availability and continuity of care.\n\nMaintain real-time visibility into provider availability and escalate coverage gaps or operational issues as needed.\n\nServe as a primary operational point of contact for providers regarding workflows, processes, and expectations.\n\nAddress provider questions or concerns in a timely, professional, and supportive manner.\n\nTrack and support reporting on key operational and performance indicators (KPIs).\n\nIdentify workflow bottlenecks, inefficiencies, or recurring provider challenges and escalate recommendations as appropriate.\n\nSupport day-to-day provider operations by reinforcing operational standards and ensuring consistency across programs.\n\nCollaborate with Workforce Management to help align provider schedules with patient demand and service goals.\n\nWork closely with Quality Assurance, Patient Experience, Clinical Leadership, and IT teams to resolve operational issues impacting providers.\n\nMaintain accurate documentation of provider communications, escalations, and resolution outcomes.\n\nParticipate in scheduled OpenLoop holiday coverage to ensure uninterrupted provider support.\n\nOther duties as assigned.\n\nWho You Are:\n1-3 years of experience in healthcare operations, provider support, administrative operations, or clinical operations support (healthcare experience preferred).\n\nBachelor’s Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience.\n\nHighly organized with strong attention to detail and follow-through; comfortable managing high-volume daily operational workflows and supporting an active provider population.\n\nClear, professional written and verbal communication skills with a strong provider-facing, service-oriented mindset.\n\nProficient with collaboration and productivity tools such as Google Workspace (Docs, Sheets, Calendar), Slack, and ticketing or workflow management systems (e.g., Zoho Desk).\n\nFamiliarity with identity and access management tools (e.g., Okta) and basic technical troubleshooting is a plus.\n\nAble to prioritize effectively, escalate issues appropriately, and collaborate cross-functionally with Medical Operations, Practice Management, Clinical Leadership, Quality, and IT teams.\n\nComfortable working within evolving systems and workflows and contributing to continuous operational improvements based on feedback and data.\n\nOur Benefits\nIn addition, for salaried positions you would also be eligible for:\nMedical, Dental, and Vision plans\n\nFlexible Spending/Health Savings Accounts\n\nFlexible PTO\n\n401(k) + Company Match\n\nLife Insurance, Pet insurance, and more\n\nOur Company\nWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.\nSound like a good fit? We’d love to meet you.","description_format":"text","description_chars":4165,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-13T23:09:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-14T05:49:04Z"},"pay":null,"html_url":"https://alion.io/job/openloop-health-medical-operations-manager","json_url":"https://alion.io/job/openloop-health-medical-operations-manager.json","meta":{"generated_at":"2026-11-14T05:49:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9883,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678301},"rest":"https://alion.io/mcp/rest/get_company?id=678301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenloop-health-medical-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenloop-health-medical-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenloop-health-medical-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openloop-health-medical-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenloop-health-medical-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4290377}},{"tool":"search_jobs","arguments":{"company":"openloophealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4290377},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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