{"id":3541416,"url":"https://alion.io/job/openloop-health-principal-technical-program-manager","title":"Principal Technical Program Manager","company":{"id":678301,"name":"OpenLoop Health","domain":"openloophealth.com","url":"https://alion.io/company/openloophealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":137000,"max_usd":243000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":314},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false},{"name":"LLM","optional":true},{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-30T15:23:12Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T05:17:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About OpenLoop\nOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.\nAbout the Role\nOpenLoop’s mission is to bring care anywhere by powering telehealth solutions at scale. Our Technical Program Management team turns business vision into structured, measurable execution, bringing operational rigor, predictability, and scale to how OpenLoop plans and ships. We’re hiring a Principal Technical Program Manager to lead high-impact, cross-functional programs that directly support company OKRs and strategic priorities.\nThis is a principal-level individual contributor role and one of the most senior TPM positions at OpenLoop. You will help set direction for how OpenLoop plans, prioritizes, and delivers its most complex, multi-team programs, translating business vision into structured, executable technical programs. You will partner closely with Engineering, Product, and business stakeholders, run Agile delivery across engineering teams, and make sure every initiative is tied to measurable outcomes.\nYou will help lead the build-out of the TPM function at OpenLoop in standardizing Agile and practices, defining reporting cadences, and providing delivery metrics that improve how teams plan and ship. You will act as a trusted advisor to executive leadership, presenting in stakeholder and leadership meetings with C-level visibility and meaningful ownership. You will lead through influence, setting the standard for program leadership and growing the next generation of TPMs at OpenLoop. You will connect engineering and product with the rest of the business so that priorities move forward predictably.\nWhat You’ll Do\nOwn and drive execution of complex, cross-functional technical initiatives tied directly to company OKRs.\n\nEnsure every request from business stakeholders aligns with company objectives and measurable outcomes.\n\nMake prioritization and tradeoff decisions in partnership with Engineering and business leaders, negotiating across scope, timelines, and impact.\n\nProduce status reports and updates tailored to the audience: executive summaries for leadership, detailed delivery views for engineering, and updates for business partners.\n\nOwn cross-team planning, dependency management, and delivery cadence across multiple engineering teams.\n\nUse metrics and retrospective findings to find bottlenecks and improve team efficiency, predictability, cycle time, and delivery health, and communication.\n\nSet program strategy, consistent operating model cadence engineering and product, including quarterly planning, program reviews, and multi-quarter roadmaps across portfolios of related initiatives, aligned to company OKRs.\n\nDefine the TPM operating model at OpenLoop, including standards for intake, planning, prioritization, reporting, and delivery health.\n\nLead organizational change, such as new delivery practices, tooling, or team structures, and bring stakeholders along.\n\nLead delivery during high-stakes moments, such as critical launches, client escalations, or incidents, keeping teams focused and stakeholders informed.\n\nRun a consistent operating cadence across engineering and product, including quarterly planning, program reviews, and launch readiness checks.\n\nProvide program data on capacity and resourcing to inform headcount planning, architecture reviews, and portfolio discussions.\n\nKeep TPM documentation and onboarding materials current so the practice runs as a repeatable discipline, not on any one person's knowledge.\n\nWho You Are\nRequired Qualifications\n8+ years of experience in Technical Program Management or an equivalent strategic technical role, including 3+ years leading programs that span multiple teams or business units.\n\nDeep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe).\n\nStrong technical fluency (not required to be an engineer) with the ability to understand systems architecture, APIs, integrations, and technical dependencies.\n\nDemonstrated experience translating complex systems into business-friendly language.\n\nProven experience driving programs tied to OKRs and measurable business outcomes.\n\nExceptional written and verbal communication skills, with a track record of presenting to senior stakeholders and executives.\n\nExperience writing status reports and program updates tailored to different audiences, from executives to engineering teams.\n\nExperience defining and using delivery metrics (velocity, predictability, cycle time, health indicators) to improve team performance.\n\nStrong prioritization and decision-making skills with the ability to operate autonomously.\n\nExperience aligning and influencing cross-functional stakeholders.\n\nHands-on experience using Jira and other project management tools to manage cross-functional delivery at scale.\n\nExperience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards.\n\nTrack record of building or scaling a program management function, including defining processes, tooling, and reporting standards that other teams adopt.\n\nExperience mentoring and developing program managers, and raising the capability of a team.\n\nExecutive presence, with experience advising C-level leaders and influencing decisions without direct authority.\n\nExperience leading organizational change and driving adoption of new delivery practices across engineering and business teams.\n\nAbility to connect technical roadmaps to business strategy, budget, and resourcing decisions.\n\nExperience leading through influence across senior leaders and peers, including resolving conflict and aligning teams with competing priorities.\n\nTrack record of coaching others into stronger program leaders, with examples of people you have helped grow or promote.\n\nSound judgment under ambiguity, with a history of making high-stakes decisions and owning the outcomes.\n\nExperience shaping team structure, hiring, or leveling for a program or project management team.\n\nTrack record of finding and resolving delivery risk before it becomes a customer or launch issue.\n\nExperience building capacity and resource plans, and using data such as velocity and burndown to forecast delivery.\n\nCalm under pressure, bringing structure and clarity to programs that are off track or ambiguous.\n\nPreferred Qualifications\nCertified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification (e.g., SAFe Scrum Master, SAFe Release Train Engineer, SAFe Agilist).\n\nExperience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.\n\nExperience with clinical, pharmacy, or technical integrations.\n\nExperience working in fast-growing or globally distributed teams.\n\nExperience delivering AI or machine learning projects, such as LLM-powered features, automation, or AI integrations, from scoping through launch.\n\nHands-on use of AI tools and experience introducing AI-assisted workflows to a team and measuring their effect on delivery speed and quality.\n\nOur Benefits\nIn addition, for salaried positions you would also be eligible for:\nMedical, Dental, and Vision plans\n\nFlexible Spending/Health Savings Accounts\n\nFlexible PTO\n\n401(k) + Company Match\n\nLife Insurance, Pet insurance, and more\n\nOur Company\nWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.\nSound like a good fit? We’d love to meet you.","description_format":"text","description_chars":7861,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Toronto","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-10-30T19:23:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/openloop-health-principal-technical-program-manager","json_url":"https://alion.io/job/openloop-health-principal-technical-program-manager.json","meta":{"generated_at":"2026-11-01T07:09:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678301},"rest":"https://alion.io/mcp/rest/get_company?id=678301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenloop-health-principal-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenloop-health-principal-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenloop-health-principal-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openloop-health-principal-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenloop-health-principal-technical-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3541416}},{"tool":"search_jobs","arguments":{"company":"openloophealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3541416},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}