{"id":3786605,"url":"https://alion.io/job/openloop-health-senior-engineering-manager-forward-deployed-engineering","title":"Senior Engineering Manager, Forward Deployed Engineering","company":{"id":678301,"name":"OpenLoop Health","domain":"openloophealth.com","url":"https://alion.io/company/openloophealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":85,"open_postings":10,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"FHIR","optional":false},{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:48:05Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T23:32:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About OpenLoop\nOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.\nAbout the Role\nForward Deployed Engineering is how we build our platform with real clients instead of guessing. An FDE embeds with a client, works in their codebase, and builds their integration against OpenLoop’s production API. Anything the platform can’t do yet is filed as a gap and built once, centrally, so every client inherits it. The real work product isn’t the integration. It’s the reusable asset that client forced into existence.\nAs Senior Engineering Manager, you own this team and you’re measured on two things: clients going live with a clean handoff, and a team that gets better at it every quarter. The team is already delivering and growing fast. Your job is to turn strong individuals into a function, and to scale it without lowering the bar.\nThis is a player-coach role, coaching first. You stay technical through review, not by owning a client yourself. You read integration designs, adjudicate platform gaps, and stay credible with both client engineering leaders and our platform engineers. If you want to stop reviewing code entirely, or to write code instead of managing people, this isn’t the role.\nYou’ll report into Engineering and work daily with platform, implementation, customer success and sales.\nWhat You'll Do\nOwn client outcomes across the portfolio. Every client in build has a named owner and a go-live date. Spot a troubled deployment before the client does, and report it with the date, impact and trade-off.\n\nAllocate capacity. Assign new clients on the day they arrive, with an owner and a clear statement of what they displace. When client, migration and platform work compete, you make the call.\n\nLead pods through their architects. Each pod has an FDE acting as technical architect. Give them clear ownership, real decision rights, and a habit of escalating early.\n\nMigrate existing clients onto the Partner API. Move them in cohorts with implementation, platform engineering and the client’s team. Respect change calendars, and measure each move by its first production patient.\n\nOwn the seam with platform teams. Each gap names the capability it stands in for. Decide who builds it, and escalate stalled reviews with a date.\n\nGive every go-live an exit. Clients leave hypercare on a set date, documented and signed off, so the team doesn’t become the support desk.\n\nHire and develop. You’re the hiring manager for FDEs and Deployment Strategists at every level. Coach toward scope, run hard conversations on time, defend leveling decisions, and run reviews with no surprises.\n\nOwn the agent roster. The team runs deployments on agents (readiness, conformance, seeding, docs, gap filing, client comms), and a human approves every output. You own adoption, measurement and where the human sits.\n\nProtect the discipline. Never wire around the platform. Make changes additive or explicitly superseding. Anything that would break a live client becomes a proposal, not a merge, even under deadline pressure.\n\nPartner with go-to-market. Be in the room before commitments are made. Distinguish “can’t,” “shouldn’t” and “won’t fit the timeline,” and turn the prioritized client list into a dated plan.\n\nWrite the playbook. Turn how your best engineers deploy into how the team deploys, so each new deployment needs less of you.\n\nWho You Are\n8+ years in software engineering, including 3+ years managing engineers: hiring, performance, leveling and promotions, and growing a team.\n\nYou’ve led teams delivering in customers’ environments, and you can talk through deployments that went badly and what you changed.\n\nYou’ve run a migration or re-platforming program with customers who could say no, and you’ve allocated a team against more demand than supply.\n\nYou’re still technical: deep in integrations (APIs, auth, webhooks vs. polling, idempotency, schema drift, reconciliation) and able to change a design with one question.\n\nYou build with AI agents and have a view on human-in-the-loop design, evaluation, and handling confident errors.\n\nYou’re security-first with sensitive data and treat compliance as a design input.\n\nYou’ve told customers or sales “no” or “not in that timeline” and kept the relationship, and you can name things you descoped and why.\n\nYou’ve had impact beyond your own team through tooling, practices or platform changes.\n\nPreferred\nHealthcare or other regulated-domain experience; EHR, scheduling, pharmacy or payments integrations (FHIR a plus).\n\nYou’ve managed managers, led teams through organizational change, or scaled an FDE, solutions engineering or professional services function.\n\nDeveloper platform experience (SDKs, CLIs, API conventions, tested docs).\n\nComfortable in pre-sales technical conversations.\n\nBS in CS or Engineering, or equivalent experience.\n\nOur Benefits\nIn addition, for salaried positions you would also be eligible for:\nMedical, Dental, and Vision plans\n\nFlexible Spending/Health Savings Accounts\n\nFlexible PTO\n\n401(k) + Company Match\n\nLife Insurance, Pet insurance, and more\n\nOur Company\nWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.\nSound like a good fit? We’d love to meet you.","description_format":"text","description_chars":5695,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-05T03:57:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:2","stale_co","velocity","win:early"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/openloop-health-senior-engineering-manager-forward-deployed-engineering","json_url":"https://alion.io/job/openloop-health-senior-engineering-manager-forward-deployed-engineering.json","meta":{"generated_at":"2026-11-08T03:16:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678301},"rest":"https://alion.io/mcp/rest/get_company?id=678301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenloop-health-senior-engineering-manager-forward-deployed-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenloop-health-senior-engineering-manager-forward-deployed-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenloop-health-senior-engineering-manager-forward-deployed-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openloop-health-senior-engineering-manager-forward-deployed-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenloop-health-senior-engineering-manager-forward-deployed-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3786605}},{"tool":"search_jobs","arguments":{"company":"openloophealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3786605},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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