{"id":4302962,"url":"https://alion.io/job/openloop-health-staff-site-reliability-engineer-aws-databases","title":"Staff Site Reliability Engineer, AWS & Databases","company":{"id":678301,"name":"OpenLoop Health","domain":"openloophealth.com","url":"https://alion.io/company/openloophealth","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":13,"ghost_share":0,"stale_share":0.462,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Amazon Aurora","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Amazon S3","optional":false},{"name":"ArgoCD","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"DynamoDB","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitOps","optional":false},{"name":"Google BigQuery","optional":false},{"name":"Google GKE","optional":false},{"name":"Grafana","optional":false},{"name":"HIPAA","optional":false},{"name":"IAM","optional":false},{"name":"Least Privilege","optional":false},{"name":"Loki","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SOC 2","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Anomaly Detection","optional":true},{"name":"AWS CDK","optional":true},{"name":"CloudFormation","optional":true},{"name":"Datadog","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-11-14T00:34:30Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T04:43:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About OpenLoop\nOpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.\nStaff Site Reliability Engineer, AWS & Databases\nAbout the Role\nOpenLoop runs telehealth services for clients in all 50 states, and the AWS platform and databases behind it keep growing. You'll design, build, and operate that infrastructure, with extra ownership of our production databases and the automation around them. Because we handle PHI, every change has to be secure and auditable.\nWhat You'll Do\nCloud Architecture & Provisioning: Architect and manage AWS core services like EC2, VPC, S3, IAM, Lambda, and EKS or ECS to build high-availability systems, and support a smaller footprint on Google Cloud (Cloud SQL, GKE, and BigQuery).\n\nDatabase Engineering: Design, run, and tune Amazon Aurora, RDS (PostgreSQL and MySQL), DynamoDB, and Google Cloud SQL, including high-availability setups, read replicas, backups, point-in-time recovery, and failover testing.\n\nDatabase Performance & Capacity: Find and fix slow queries, lock contention, replication lag, and connection pool problems using Performance Insights and Enhanced Monitoring, and plan capacity before growth hits limits.\n\nDatabase Change Management: Plan and run schema changes, engine upgrades, and data moves with minimal downtime, using AWS DMS or native tooling.\n\nDisaster Recovery & Resilience Testing: Plan and run regular DR exercises and tabletop exercises across AWS and Google Cloud, including restore tests, failover drills, and validation of recovery time (RTO) and recovery point (RPO) objectives, and turn the findings into runbook and architecture improvements.\n\nInfrastructure as Code (IaC): Provision cloud and database resources with Terraform, with every change reviewed in a pull request.\n\nAutomation & Scripting: Write Python, Bash, or Lambda-based automation for patching, snapshot management, access requests, failover, and event remediation.\n\nCI/CD & GitOps: Build and manage pipelines in GitHub Actions or AWS CodePipeline, and deploy applications through ArgoCD.\n\nSecurity & Governance: Implement least-privilege IAM policies, KMS encryption at rest and in transit, Secrets Manager rotation, audit logging, Service Control Policies (SCPs), and compliance frameworks such as HIPAA, SOC 2, or NIST.\n\nMonitoring & Troubleshooting: Set up observability with ELK, Grafana, Loki, Prometheus, or Amazon CloudWatch to track database and platform health, manage logs, and resolve production incidents.\n\nOn-Call Coverage: Participate in a rotating on-call schedule with the team, respond to production alerts and database incidents during your shift, and follow up with postmortems and runbook updates.\n\nAIOps & AI-Assisted Operations: Use AIOps and AI tooling to catch database anomalies and slow-query regressions early, forecast capacity, cut alert noise, and speed up incident triage, so our data layer stays reliable as it scales.\n\nCost Optimization (FinOps): Right-size instances and storage, and monitor usage to balance performance with cloud spend.\n\nDocumentation: Document architecture, database standards, and runbooks in Confluence.\n\nWho You Are\nRequired Qualifications\n8-10 years in cloud or infrastructure engineering, with at least 3 years running production databases on AWS.\n\nStrong, hands-on AWS cloud experience.\n\nDeep experience with PostgreSQL or MySQL in production on Aurora or RDS.\n\nStrong working knowledge of VPC design, IAM, EC2, EKS or ECS, S3, and Lambda.\n\nHands-on infrastructure as code experience with Terraform, in a team setting with code review.\n\nComfort scripting in Python or Bash to automate database and platform operations.\n\nHands-on observability experience with tools like ELK, Grafana, Loki, and Prometheus.\n\nExperience troubleshooting production incidents and writing clear postmortems.\n\nExperience planning and running disaster recovery exercises, including tabletop exercises.\n\nWillingness to participate in an on-call rotation.\n\nPreferred Qualifications\nProduction experience with ArgoCD and GitOps workflows.\n\nExperience with AWS CloudFormation or AWS CDK.\n\nAWS Certified Database Specialty, Solutions Architect Professional, or similar certification.\n\nExperience with Datadog.\n\nExperience with Rubrik for backup and recovery.\n\nHands-on experience with Google Cloud, including Cloud SQL, GKE, and BigQuery.\n\nExperience with AIOps or AI-assisted tooling for anomaly detection, incident triage, or operational metrics.\n\nExperience in healthcare or another regulated environment.\n\nOur Benefits\nIn addition, for salaried positions you would also be eligible for:\nMedical, Dental, and Vision plans\n\nFlexible Spending/Health Savings Accounts\n\nFlexible PTO\n\n401(k) + Company Match\n\nLife Insurance, Pet insurance, and more\n\nOur Company\nWe have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.\nSound like a good fit? We’d love to meet you.","description_format":"text","description_chars":5371,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"Toronto","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Pharmacies"],"lifecycle":[{"event":"open","at":"2026-11-14T04:43:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-11-14T06:09:35Z"},"pay":null,"html_url":"https://alion.io/job/openloop-health-staff-site-reliability-engineer-aws-databases","json_url":"https://alion.io/job/openloop-health-staff-site-reliability-engineer-aws-databases.json","meta":{"generated_at":"2026-11-14T06:09:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678301},"rest":"https://alion.io/mcp/rest/get_company?id=678301"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fopenloop-health-staff-site-reliability-engineer-aws-databases"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fopenloop-health-staff-site-reliability-engineer-aws-databases"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fopenloop-health-staff-site-reliability-engineer-aws-databases"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/openloop-health-staff-site-reliability-engineer-aws-databases\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fopenloop-health-staff-site-reliability-engineer-aws-databases"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4302962}},{"tool":"search_jobs","arguments":{"company":"openloophealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4302962},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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