Forward Deployed Engineer (FDE)
The Role
Our robots are now deployed with real customers who pay real money and expect them to work. You will be the engineer on the ground who makes that true. You will own deployments end to end: site assessment, installation, integration with customer systems, on-site debugging, and the handoff to a reliable steady state.
This is not a support role. You will write software, close the loop between field failures and the core engineering team, and shape the product roadmap with the highest-signal data in the company: what actually breaks in the real world.
What You Will Do
Lead on-site deployments of OM1-powered robots at enterprise customers across manufacturing, logistics, and retail
Integrate our robots with customer infrastructure: networks, safety systems, facility workflows, and operator training
Debug across the full stack in the field, from hardware and firmware to perception, navigation, and cloud telemetry
Build deployment tooling, runbooks, and remote diagnostics so that each deployment is easier than the last
Translate field observations into prioritized engineering requirements and drive them to resolution
Serve as the technical face of OpenMind to customer engineering and operations teams
What We Look For
Strong engineering fundamentals in languages such as Python, Go, and/or C++, with comfort in Linux environments
Hands-on experience with robots, embedded systems, or other hardware deployed outside a lab
Proven ability to debug complex systems under pressure with incomplete information
Excellent communication with non-technical stakeholders; you can explain a failure to a plant manager and a fix to a roboticist
Willingness to travel up to 50 percent to customer sites
High agency. You see a problem, you own it, and you do not wait for permission
Nice to Have
Experience with ROS2, real-time systems, or fleet telemetry
Prior forward deployed, solutions engineering, or field applications experience at a robotics, autonomy, or infrastructure company
Experience working in industrial environments (manufacturing, warehousing, energy), retail, or healthcare technology