{"id":3937996,"url":"https://alion.io/job/openpayd-quality-assurance-lead-2","title":"Quality Assurance Lead","company":{"id":2090207,"name":"Openpayd","domain":"openpayd.com","url":"https://alion.io/company/openpayd-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T11:50:56Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-10T08:53:06Z","board_verified":true,"closed_at":null,"days_open":69,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":69},"description":"How will you add value to the OpenPayd journey?\nEstablish and lead OpenPayd’s Quality Assurance function, including its operating model, governance arrangements and strategic roadmap.\nDevelop, own and maintain a robust, risk-based Quality Assurance framework.\nConduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.\nSelect and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.\nAssess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.\nEvaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.\nPerform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.\nPrepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.\nTrack remediation actions, validate completed corrective measures before closure, and escalate significant, overdue, or systemic issues appropriately.\nWork collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.\nSupport the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.\nThe ideal candidate will have the following:\nExperience in Leading the Quality Assurance, Compliance Assurance functions including: operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.\nMin 8-10 Years of relevant experience with min. 4-5 years of lead/manager experience within QA function\nExperience of overseeing QC 1stLine Function, conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.\nStrong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.\nA good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.\nExcellent attention to detail, analytical ability, and written and verbal communication skills.\nThe ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.\nExperience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.\nExperience within fintech, payments, banking, or another regulated financial services environment is desirable.\nKnowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable.\nOur perks and benefits:\nPersonal training budget - 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